Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Sires

Moberly,MO

Summary

Dynamic Sales Manager with a proven track record at Talbots, excelling in building relationships and training sales teams. Achieved consistent sales growth through strategic planning and motivational techniques, while fostering a high-performance culture. Skilled in managing staff and driving results, I am committed to enhancing customer satisfaction and achieving organizational goals.

Overview

10
10
years of professional experience

Work History

Sales Manager

Talbots
04.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.

Customer Experience Manager

Michaels Arts and Crafts
06.2021 - 04.2022
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Seasonal Cashier/Head Cashier

Lowes Home Improvment
10.2020 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Assistant Manager

Gordmans
09.2019 - 09.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Production Cooler Supervisor

Jackson Brothers
03.2019 - 09.2019
  • Ensured compliance with food safety regulations by regularly inspecting products and procedures within the cooler area.
  • Reviewed sales forecasts and planned accordingly adjusting stocking levels ensuring adequate supply of high-demand products.
  • Increased overall efficiency by implementing new technologies such as digital temperature monitoring systems within the cooler environment.
  • Coached employees on best practices for handling perishable goods, resulting in minimized damage and waste.
  • Optimized space utilization within the cooler area, maximizing storage capacity without compromising product quality or safety requirements.
  • Maintained a clean and organized cooler environment, adhering to strict safety and hygiene standards.
  • Reduced product spoilage through diligent monitoring of cooler temperatures and inventory rotation.
  • Provided ongoing training to staff members, enhancing their skills and knowledge for improved performance.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.

Sales Associate

Mac’s As Seen on TV
01.2016 - 02.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Owner/Operator

Dreami Cremes
01.2016 - 01.2018
  • Managed day-to-day business operations.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.

Education

Sturgeon R-V
Sturgeon,MO
2003

Skills

  • Building relationships
  • Training sales teams
  • Managing staff
  • Achieving goals
  • Motivational techniques

Timeline

Sales Manager

Talbots
04.2022 - Current

Customer Experience Manager

Michaels Arts and Crafts
06.2021 - 04.2022

Seasonal Cashier/Head Cashier

Lowes Home Improvment
10.2020 - 06.2021

Assistant Manager

Gordmans
09.2019 - 09.2020

Production Cooler Supervisor

Jackson Brothers
03.2019 - 09.2019

Sales Associate

Mac’s As Seen on TV
01.2016 - 02.2019

Owner/Operator

Dreami Cremes
01.2016 - 01.2018

Sturgeon R-V

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