Megan Benbow
Waynesboro,PA
Summary
Diligent Licensed Claims Adjuster with background in claims adjustment. Adept at managing claims efficiently while ensuring compliance with regulatory standards. Demonstrated proficiency in investigating, evaluating, and negotiating claim settlements. Known for effective communication and analytical skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Claims Adjuster
Companion Protect
08.2023 - Current
- Process claims submitted by policyholders
- Determine coverage for claims submitted
- Answer inquiries by policyholders regarding claims and processes via email or phone
- Contact veterinary clinics for documents and pet records as needed
- Process claims appeal requests from policyholders
- Customer service
- Document information regarding claim evaluations as appropriate
- Data entry
- Enter invoice items into Salesforce program
- Verify policyholder contact information
- Evaluate medical records received from veterinary clinics during claim review as needed
- Maintain 95% accuracy during claims processing
- Maintain daily productivity numbers
Claims Adjuster-Remote Position
Fetch Pet Insurance
11.2021 - 01.2023
- Provide determinations of coverage for submitted claims
- Review medical records, lab results, invoices, claim forms for complete and thorough assessment
- Process claim determinations to include assessment and payment for submitted claims
- Verify claims coverage through knowledge of Terms & Conditions
- Maintain an average score of 98% accuracy or higher
- Provide excellent customer service to policyholders and internal team members
- Consult with treating veterinarians regarding medical records evaluation and necessary documentation
- Data entry
- Entering invoices for submitted claims
- Knowledge of SPI software
Policy Administrator Associate-Temp Position
Fetch
07.2021 - 11.2021
- Data Entry
- Rewriting insurance policies
- Reinstating insurance policies
- Process refunds to policyholders through Sapiens Billing Pro and Policy Pro Software
- Provide support to policyholders through changes such as state, copay and deductibles
- Update pet information as needed
- Understand underwriting and insurance procedures
Receptionist
Wayne Heights Animal Hospital
09.2020 - 05.2021
- Answer phones
- Schedule appointments
- Check in and out clients
- Fill prescriptions
- Process financial transactions
- Copy and fax documents
- Go over surgery consent forms with owners
- Data entry
- Stock products at front area
- Maintain cleanliness at front area
- Process EOD transactions and settlements
- Prepare reminders and statements to be sent out
- Use of Avimark software
Veterinary Technician and Receptionist
Winding Hill Veterinary Clinic
10.2018 - 06.2020
- Restrain Animals
- Help doctors during appointments
- Obtain patient history
- Enter notes from doctors during appointments
- Fill Prescriptions
- Draw blood
- Enter charges
- Discharge Patients
- Create estimates and go over surgery consent forms
- Answer phones
- Schedule appointments
- Check patients in and out
- Process payments and end of day transactions
- Data entry
- Filing charts
- Knowledge of Cornerstone Software
Lead Receptionist/ Veterinary Technician
Timberview Veterinary
08.2016 - 10.2018
- Answer Phones
- Balance Cash Drawer
- Process End of Day Transactions
- Keep Track of Cash, Check and Credit Card Payments
- Schedule & Confirm Appointments
- Schedule Boarding Appointments
- Make Sure Pets Meet Boarding Requirements
- Process Boarding Estimates & Paperwork
- Prepare and Send Monthly Vaccine Reminder Cards
- Prepare and Send Sympathy Cards
- Check In Clients
- Process Payments
- Educate Clients On Pets And Products
- Discharge Patients
- Restrain Animals
- Assist With Appointments
- Obtain Patient's History
- Run Labwork
- Create Blood Smears
- Prepare and Read Ear Cytologies
- Read Fecals and Urinalysis's
- Fill Prescriptions
- Draw Blood
- Express Anal Glands, Trim Nails, And Some Grooming
- Data Entry
- Administer Injections
- Maintain Hospital Cleanliness
- Knowledge Of Cornerstone Software
- Knowledge Of Idexx Vet Lab Station
Client Care Representative
Animal Emergency and Referral Center of York
04.2018 - 07.2018
- Answer Phones
- Check In Patients
- Process Payment Transactions
- Schedule Appointments for Specialty Doctors
- Data Entry
- Prep Patient Charts for Upcoming Appointments
- Filing
- Fax Patient Charts
- Scan Patient Charts
Cat Feeder & Medicator
Helen O. Krause Animal Foundation
06.2017 - 12.2017
- Feed Cats
- Administer Medications
- Monitor Cats Behavior and Report Any Health Issues
Veterinary Technician Assistant
Pet-ER and Trauma Center
02.2015 - 08.2016
- Restrain Animals
- Run Labwork
- Assist Technicians with Procedures
- Sterilize Surgical Instruments
- Operate X-Ray Equipment
- Assist Technicians with Patient treatments
- Maintain and Stock Supplies
- Make Clay Paw Prints for Patients
Veterinary Assistant/Receptionist/Lab Technician
Willow Mill Veterinary Hospital
06.2012 - 02.2015
- Restrain Animals
- Draw Blood
- Run Labwork
- Read Fecal Flotations
- Read Urinalysis
- Administer Injections, (SQ)
- Sterilize Instruments
- Operate X-ray Equipment
- Prepare Patient Invoices & Estimates
- Data Entry
- Excellent Customer Service
- Process Payments
- Answer Phones
- Assist with Pre & Post Surgery Care
- Schedule & Confirm Appointments
- Assist with Patient Treatments
- Fill Prescriptions
- Maintain Hospital Cleanliness
- Knowledge of Cornerstone Software
- Knowledge of Idexx Lab Equipment
Volunteer
Petsmart
06.2011 - 07.2012
- Cleaned Cat and Rabbit Cages
- Sanitized and Disinfected Cat & Rabbit Living Area
- Socialized Cats
- Administered Medications When Needed
- Assisted with Adoption Paperwork
Receptionist
Dover Area Animal Hospital
06.2011 - 06.2012
- Answer Phones
- Schedule Appointments
- Check In & Out Clients
- Process Payments
- Fill Patient Prescriptions
- Prepare Patients for Surgery Discharge
- Customer Service
- Data Entry
- File Client Charts
Receptionist
Winding Hill Veterinary Clinic
08.2010 - 11.2010
- Check In & Out Patients
- Schedule Appointments
- Collect & Process Payments
- Answer Phones
- Data Entry
- File Client Charts
- Customer Service
Education
GED -
York School Of Technology
York, PA06-2005
Skills
- Policy interpretation
- Insurance regulations
- Claims investigation
- Customer service
- Problem-solving
- Highly motivated
- Attention to detail
- Critical thinking
- Team collaboration
- Verbal and written communication
- Decision-making
- Data entry
Certification
- AL Non-resident Property and Casualty Adjuster
- AR Non-resident Property and Casualty Adjuster
- Arizona Non-resident Adjuster
- CT Non-resident Casualty Adjuster
- DE Non-resident Adjuster
- Florida Non-resident Designated Home State All Lines Adjuster
- GA Non-resident Property and Casualty Adjuster
- ID Non-resident Independent Adjuster
- IN Non-resident Property and Casualty Independent Adjuster
- KY Non-resident Property and Casualty Independent Adjuster
- LA Property and Casualty Claims Adjuster
- ME Non-resident Adjuster
- MI Non-resident Insurance Adjuster
- MN Non-resident Property and Casualty Independent Adjuster
- MS Non-resident Property and Casualty with Workers Comp. Independent Adjuster
- MT Non-resident Adjuster
- NC Non-resident Adjuster
- NH Non-resident Property and Casualty Adjuster
- NM Non-resident Independent Adjuster
- NV Non-resident Property and Casualty Independent Adjuster
- NY Non-resident Independent Adjuster
- OK Non-resident Property and Casualty Adjuster
- OR Non-resident Adjuster
- RI Non-resident Company/Independent Adjuster
- SC Non-resident Property, Casualty, and Personal Lines Adjuster
- TX Non-resident Property and Casualty Adjuster
- UT Non-resident Independent Adjuster
- VT Non-resident Property and Casualty Adjuster
- WA Non-resident Independent Adjuster
- WV Non-resident Property and Casualty Independent Adjuster
- WY Non- resident Property and Casualty Adjuster
Timeline
Licensed Claims Adjuster
Companion Protect
08.2023 - Current
Claims Adjuster-Remote Position
Fetch Pet Insurance
11.2021 - 01.2023
Policy Administrator Associate-Temp Position
Fetch
07.2021 - 11.2021
Receptionist
Wayne Heights Animal Hospital
09.2020 - 05.2021
Veterinary Technician and Receptionist
Winding Hill Veterinary Clinic
10.2018 - 06.2020
Client Care Representative
Animal Emergency and Referral Center of York
04.2018 - 07.2018
Cat Feeder & Medicator
Helen O. Krause Animal Foundation
06.2017 - 12.2017
Lead Receptionist/ Veterinary Technician
Timberview Veterinary
08.2016 - 10.2018
Veterinary Technician Assistant
Pet-ER and Trauma Center
02.2015 - 08.2016
Veterinary Assistant/Receptionist/Lab Technician
Willow Mill Veterinary Hospital
06.2012 - 02.2015
Volunteer
Petsmart
06.2011 - 07.2012
Receptionist
Dover Area Animal Hospital
06.2011 - 06.2012
Receptionist
Winding Hill Veterinary Clinic
08.2010 - 11.2010
GED -
York School Of Technology
Similar Profiles
Allison E. ShermanAllison E. Sherman
Case Manager at Companion ProtectCase Manager at Companion Protect
Kenneth HelderleKenneth Helderle
Sales Associate at Auto Protect USA and Home Protect USASales Associate at Auto Protect USA and Home Protect USA
JOHN HENDERSONJOHN HENDERSON
Lead Security Supervisor at Protect-UsLead Security Supervisor at Protect-Us