Megan Bennett
Orlando,FL
Summary
Experienced Bartender with a history of working across the hospitality sector, from upscale restaurants and casual dining, to high-volume music venues and clubs. Looking to bring hospitality proficiency and engaging customer service skills to new challenging environments. Dedicated team player with excellent time management skills and great at communication. Stimulated by new challenges and works extremely well under pressure. Detail-oriented and highly motivated to learn and excel in job performance as well as bring enthusiastic passion and creativity to any field.
Overview
17
17
years of professional experience
Work History
Bartender
McQueen's Social Lounge
Orlando, FL
09.2020 - Current
- Worked high volume shifts in a club/music venue environment serving multiple people at a time, needing to be organized and focused.
- Performed opening and closing duties, prepared each shift to be set up for success to keep stock and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Knowledge of POS system and handling cash, as well as counting tips nightly.
- Multi-tasked by taking orders, making cocktails, cashing people out, restocking supplies, and maintaining a clean and organized work environment.
- Extensive knowledge of liquor brands and possesses vast array of cocktail recipes through memory and experience with ability to create drinks according to customer preferences and taste profiles.
- Ensured satisfaction of each guest with their drink order and built a rapport with many regular guests.
- Decreased waste, following strict recipes and drink measurement protocol.
- Applied social media marketing strategies to increase patronage and market special events.
- Welcomed guests with a personable and engaging attitude, being the face of the establishment.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Upsold bottles and high end items to customers, driving up per sale revenues and maximizing profits.
Pet Sitter/Walker
Rover
Orlando, FL
05.2018 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email and text.
- Maintained frequent communication by sending updates and pictures to ensure pet owner comfort.
- Provided professionalism and integrity when staying at or going to pet owner's homes.
- Coordinated schedules to optimize care for multiple pets each day.
- Followed pet care instructions for dietary needs and medication regimens.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Fed, walked and cared for dogs and cats during owners' absences and out-of-town trips.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
- Exercised and offered restroom breaks to dogs by walking multiple times per day.
- Followed optimal schedules for animals as set by owners.
- Administered topical and oral medications for animals' specific needs.
Bartender
The Stubborn Mule
Orlando, FL
06.2016 - 03.2020
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, cleaned dishes, and removed debris to keep customer areas clean.
- Set up glassware, liquor, garnishes, and other necessary supplies for efficient daily operation.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Ensured guest satisfaction by providing a friendly and memorable experience, answering any questions and customizing orders to meet guest needs.
- Took food and beverage orders, prepared drinks according to spec for bar guests and for service well, stayed up to date on daily specials and menu specifications to ensure guest safety and satisfaction.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Conducted regular inventories of bar and drink supplies to keep stock on hand.
- Generated higher ticket averages through up-selling techniques for both food and beverages.
- Trained new bartenders on drink preparation, food menu items, garnish preparation and sanitation protocol.
- Operated efficiently in high-volume setting and provided excellent customer service with a friendly and positive attitude.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Learned every aspect of POS system to operate efficiently and maintained cash drawer.
- Opening and closing procedures and setting up for incoming shift, including bar preparation of various garnishes, syrups, and infusions daily.
- Worked in a team service environment requiring high communication among coworkers.
Host/Server
Santiago's Bodega
Orlando, FL
11.2015 - 06.2016
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Greeted guests warmly upon arrival, took reservations over the phone and online, seated guests according to their preference, supplied food and beverage menus, and communicated with management and servers to promptly begin service without delay.
Server
Tijuana Flats
Orlando, FL
08.2012 - 06.2016
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Checked identification for minimum age for sale of alcoholic beverages.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Maintained opening and closing procedures according to corporate standards.
- Followed corporate guidelines in relaying specific messages to guests to ensure overall satisfaction and suggest seasonal items and special promotions.
- Brought food to guests, offered drink refills, and provided assistance to fulfill guest requests.
Front Desk Clerk
Florida Motion & Control
Orlando, FL
05.2009 - 07.2012
- Provided clerical support to company employees by copying, faxing and filing documents.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected, sorted and distributed mail and prepared mail.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Took inventory of warehouse stock to maintain accurate records.
- Maintained cleanliness of the front desk and organization of records through daily filing duties.
- Helped to prepare physical invoices to be sent to customers, stamped, and sealed envelopes and mailed them daily.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
Bachelor of Arts - English Literature, With A Minor in Mass Media
University of Central Florida
Orlando, FL05.2023
Skills
- Bar Operations and Logistics
- Cash Handling and Management
- Outstanding Customer Service ensuring Guest Satisfaction
- Teamwork, Communication, and Professionalism
- Energetic and Positive Attitude
- Extensive Spirits, Beer, and Wine Knowledge
- High-Volume Environments
- Engaging Customers and providing memorable experiences through interpersonal interactions
- Creative Mixology
- Stamina and Endurance while maintaining focus and organization
- Anticipating Guest Needs
- Suggestive Selling
Timeline
Bartender
McQueen's Social Lounge
09.2020 - Current
Pet Sitter/Walker
Rover
05.2018 - Current
Bartender
The Stubborn Mule
06.2016 - 03.2020
Host/Server
Santiago's Bodega
11.2015 - 06.2016
Server
Tijuana Flats
08.2012 - 06.2016
Front Desk Clerk
Florida Motion & Control
05.2009 - 07.2012
Bachelor of Arts - English Literature, With A Minor in Mass Media
University of Central Florida