Sales operations leader with significant experience in driving sales performance and optimizing operational processes. Proven ability to lead teams, adapt to changing needs, and deliver results. Expertise in strategic planning, process improvement, and team collaboration. Known for strong leadership, effective communication, and results-oriented approach.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Director of Sales & Operations
Icon Savings Plan
Denver, CO
03.2026 - Current
Developed and executed sales strategy plans for Q2 and Q3 to achieve 82% YoY growth.
Develop and implement strategic initiatives to optimize sales processes and drive revenue growth.
Manage CRM systems, ensuring data integrity and maximizing user adoption across the organization.
Build, train, and manage sales and operational teams to carry out sales initiatives and reach objectives.
Manage cross-functional teams to streamline processes and improve communication between departments.
Cross-collaborate with other departmental heads to align operational and sales priorities with total company direction.
Directed a high-performing sales organization composed of 4 account executives and 2 sales development representatives.
Led weekly performance assessments, KPI tracking, and forecasting in partnership with finance to maintain accuracy and strategic goals.
Collaborated with the head of sales to adapt sales strategies within a dynamic environment, ensuring team agility and preparedness for success.
Overhauled customer success operations by hiring new leadership, redefining account management protocols, and enhancing collaboration between sales and customer success to boost referrals and retention.
Regional Sales Manager
Lighthouse
Denver, CO
01.2024 - 09.2024
Cultivated a high-performance culture within a team of 8 business development managers. Delivered accurate sales forecasts and maintained salesforce data integrity through diligent oversight.
Achieved KPI targets through regular performance discussions. Enhanced team productivity and development via structured weekly meetings and pipeline assessments.
Partnered with fellow regional sales managers to introduce innovative practices and provide resources to support regional sales execution.
Developed and executed strategic sales plans, aligning with corporate objectives and market trends.
Business Development Manager
Lighthouse
Denver, CO
09.2021 - 01.2024
Managed and grew a 100-account portfolio, penetrating 3 major accounts to generate $300k+ in new ARR across multiple product lines.
Managed a cross-functional launch of 2 new products to expand company diversification efforts.
Coached new team members to foster supportive collaboration and maintain a high-performance culture.
Senior Sales Manager
Sheraton Bloomington Hotel
Bloomington, MN
12.2019 - 09.2021
Oversaw sales operations at Sheraton Bloomington Hotel, directing Group, Business, and Leisure Travel segments.
Managed monthly forecasting to support annual budgeting and strategic business planning.
Built and sustained key account relationships to support customer loyalty and repeat business.
Analyzed market trends and competitor strategies to inform pricing and promotional decisions.
Complex Business Travel Sales Manager
Sheraton Bloomington Hotel & Westin Edina Galleria
Bloomington, MN
03.2018 - 12.2019
Owned corporate partnership strategy for two hotels, maintaining relationships across global and local stakeholders to support business travel occupancy.
Prepared monthly Bloomington travel market trend reports to track travel demand shifts and market changes.
Planned, coordinated, and delivered in-house events for market-leading companies to maintain loyalty, enhance customer value, and contribute to year-on-year growth in business travel segment. Leading The Westin Edina Galleria to achieve Marriott's Hotel of the year award.
Drove expansion of company client base via targeted marketing initiatives and strategic partnerships.
Group Sales Manager
InterContinental St. Paul Riverfront
Saint Paul, MN
10.2017 - 03.2018
Drove first quarter 2018 booking performance beyond goal by 12%, generating $197,000 in revenue to support sports and entertainment market demand for St. Paul primary convention hotel.
Developed and strengthened connections with key decision-makers to ensure recurring partnership continuity for annual tournaments and events.
Oversaw budget management for group sales initiatives, ensuring optimal resource allocation.
Coordinated regional trade shows and industry events as part of broader marketing efforts which drove brand awareness and generated leads.
Business Travel Sales Manager
Courtyard Minneapolis Downtown
Minneapolis, MN
11.2015 - 10.2017
Exceeded 2016 sales target to support team goal achievement, generating $2.5M in revenue toward $6M.
Cultivated strategic partnerships with national account managers to identify new travel opportunities, leveraging market trend analysis to establish competitive rates and negotiate concessions to support business acquisition.
Designed and implemented guest loyalty programs focused on improving retention and satisfaction.
Education
Bachelor of Science - Hospitality Restaurant & Tourism Management
University of Wisconsin - Stout
Menomonie, WI
05-2014
Skills
Salesforce
Hubspot
Claude
Zoom info
Nooks
Groove
Google Workspace
Certification
Achievements:, Icon: Launched Outreach & Nooks, implemented new outbound strategy, Icon: Re-launched Customer Success department, Lighthouse: Presented at two product launch events, Lighthouse: Led presale beta program for a new product, Nominations & Awards:, 2022 Rising Star - OTA Insight, 2020 Business Travel Service Award - GBTA, 2019 Seller of the year - Wischermann Partners
Timeline
Director of Sales & Operations
Icon Savings Plan
03.2026 - Current
Sales Manager
Icon Savings Plan
09.2024 - 03.2026
Regional Sales Manager
Lighthouse
01.2024 - 09.2024
Business Development Manager
Lighthouse
09.2021 - 01.2024
Senior Sales Manager
Sheraton Bloomington Hotel
12.2019 - 09.2021
Complex Business Travel Sales Manager
Sheraton Bloomington Hotel & Westin Edina Galleria
03.2018 - 12.2019
Group Sales Manager
InterContinental St. Paul Riverfront
10.2017 - 03.2018
Business Travel Sales Manager
Courtyard Minneapolis Downtown
11.2015 - 10.2017
Bachelor of Science - Hospitality Restaurant & Tourism Management
University of Wisconsin - Stout
SKILLS & CERTIFICATIONS
2022 Rising Star - OTA Insight, 2020 Business Travel Service Award - GBTA, 2019 Seller of the year - Wischermann Partners