Summary
Overview
Work History
Education
Skills
Timeline
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Megan Borgardt

Bartlett

Summary

Dynamic and results-driven Cashier Team Lead at Sweetness Cookie Company with a proven track record in customer service and team leadership. Skilled in cash handling and problem-solving, I excelled in training new cashiers, fostering a positive work environment, and enhancing customer satisfaction through effective communication and a commitment to excellence.

Overview

5
5
years of professional experience

Work History

Cashier Team Lead

Sweetness Cookie Company
10.2022 - 08.2025
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Restocked and organized merchandise in front lanes.

Cashier

Bao Gourmet
07.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Home Depot
08.2020 - 07.2021
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Associate of Applied Science - Diagnostic Cardiac Sonography

William Rainey Harper College
Palatine, IL
05-2026

High School Diploma -

South Elgin High School
South Elgin, IL
05-2022

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Punctual and reliable
  • Flexible schedule
  • Clear communication
  • Workload prioritization

Timeline

Cashier Team Lead

Sweetness Cookie Company
10.2022 - 08.2025

Cashier

Bao Gourmet
07.2021 - 08.2022

Cashier

Home Depot
08.2020 - 07.2021

Associate of Applied Science - Diagnostic Cardiac Sonography

William Rainey Harper College

High School Diploma -

South Elgin High School

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Megan Borgardt