Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
General Manager
7-11 Franchise
11.2022 - Current
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Trained, coached and mentored staff to support smooth adoption of new pos system update
Improved productivity while reducing staffing and operational costs by 8%
Led hiring, onboarding and training of new hires to fulfill business requirements
Developed and maintained relationships with external vendors and suppliers
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
7-11 Franchise
03.2020 - 11.2022
Developed and maintained relationships with customers and suppliers through account development
Managed purchasing, sales, marketing and customer account operations efficiently.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Property Manager
Aip Leasing
08.2011 - 09.2018
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
Followed up on delinquent tenants and coordinated collection procedures
Maintained original leases and renewal documents in digital and hardcopy format for property management office
Prepared contracts, Set meeting to sign said contracts
Interviewed perspective tenants
Ran background checks
Administered operations to handle needs of more than 100 tenants across 50 plus units.