MEGAN BRANDON
Syracuse
Summary
Expert professional with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Overview
19
19
years of professional experience
Work History
Sales Support Specialist Northeast
Jumo Process Controls
East Syracuse
09.2022 - Current
- Facilitated the processing of customer orders, ensuring timely delivery and enhancing overall client satisfaction through effective communication.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Generated quotes for customers based on their individual needs.
- Tracked sales leads and opportunities within the company's CRM system.
- De-escalated irate customers with communication skills and sales expertise.
- Processed sales orders and managed order fulfillment to ensure accurate and timely delivery.
Front Desk Receptionist/Services Coordinator
Island Beach Resort
Jensen Beach
05.2021 - 08.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out processes, enhancing overall guest experiences.
- Coordinated reservations and maintained booking systems, optimizing occupancy rates and improving operational efficiency.
- Addressed guest inquiries and resolved issues promptly, contributing to positive reviews and repeat business.
- Implemented streamlined communication protocols between departments, enhancing service coordination and guest satisfaction.
Procurement Associate
Thruway Inc
Vestal
02.2020 - 01.2021
- Collaborated with cross-functional teams to develop strategic sourcing initiatives, driving significant reductions in procurement cycle times.
- Monitored inventory levels and coordinated replenishment activities, ensuring optimal stock availability and minimizing disruptions to operations.
- Established strong relationships with key suppliers to facilitate future negotiations.
- Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
Housing Specialist
OTDANY SER Program / Apex Systems
Vestal
06.2019 - 01.2020
- Streamlined housing application processes by integrating technology solutions, reducing processing time and improving client experiences.
- Conducted assessments to determine eligibility for rental assistance programs.
- Maintained accurate records, files, and reports of program activities.
- Reviewed applications and documents for accuracy and completeness.
- Verified assets and income for applicants.
- Maintained accurate and confidential client records, including case notes and financial documents.
Office Manager
Iron Anchor Property Preservation LLC
Brackney
05.2015 - 01.2019
- Managed scheduling and communication for staff, ensuring optimal resource allocation and improved team collaboration.
- Coordinated property preservation projects, ensuring compliance with local regulations and enhancing client satisfaction through timely execution.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Youth Division Aid III
Allen Residential Center / Youth Leadership Academy
South Kortright
06.2007 - 01.2015
- Developed and implemented behavior management strategies that enhanced youth engagement and reduced incidents of misconduct.
- Collaborated with multidisciplinary teams to assess youth needs and tailor intervention programs, enhancing overall program effectiveness.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored daily activities and behavioral progress, ensuring adherence to safety protocols and promoting a structured environment.
- Completed day-to-day duties accurately and efficiently.
Education
AFA -
KEYSTONE COLLEGE
BS - HUMANSERVICES
SUNYEMPIRE
Skills
- Conflict resolution
- Customer service
- Sales order fulfillment
- Front desk operations
- Reservation coordination
- Inventory monitoring
- Strategic sourcing
- Communication management
- Program development for information tracking
- Financial information organization
- Multi-system computer programs
- Order input and sales tracking
- Vendor contract evaluation and negotiation
- Inventory tracking and restocking
- Customer order processing
- Client relationship management
- Quote generation
- CRM management
Timeline
Sales Support Specialist Northeast
Jumo Process Controls
09.2022 - Current
Front Desk Receptionist/Services Coordinator
Island Beach Resort
05.2021 - 08.2022
Procurement Associate
Thruway Inc
02.2020 - 01.2021
Housing Specialist
OTDANY SER Program / Apex Systems
06.2019 - 01.2020
Office Manager
Iron Anchor Property Preservation LLC
05.2015 - 01.2019
Youth Division Aid III
Allen Residential Center / Youth Leadership Academy
06.2007 - 01.2015
AFA -
KEYSTONE COLLEGE
BS - HUMANSERVICES
SUNYEMPIRE