Megan Brooks
Columbia,SC
Summary
Driven and dedicated retail professional with 16 years of hands-on experience in various retail environments, seeking a challenging and rewarding retail management position. Proven track record of leading teams, driving sales, and providing exceptional customer service. Eager to leverage my expertise and passion for the retail industry to contribute to the growth and success of a forward-thinking company.
Overview
9
9
years of professional experience
Work History
Service and Engagement Team Leader
Target
Columbia, SC
03.2023 - Current
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Ensured adherence to all workplace safety regulations.
- Regularly attended meetings with senior leadership to report on team progress.
- Cultivated positive relationships among employees via effective communication, comprehensive training, and developmental coaching.
Tech Consultant
Target
Columbia, SC
05.2015 - 03.2023
- Identified needs of customers promptly and efficiently.
- Monitored stock levels of high demand items to ensure availability for customers.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
Remodel Captain
Target
Columbia, SC
06.2022 - 09.2022
- Collaborated with contractors to ensure projects were completed within established deadlines.
- Assembled various types of fixture items in a timely manner and modeled positive attitude.
- Maintained organized inventory of all remodeling supplies and materials.
Education
High School Diploma -
West Charlotte High School
Charlotte, NC05-2008
Skills
- Coaching
- Conflict Resolution
- Team Supervision
- Documentation And Reporting
- Leadership
- Key Performance Indicators
- Staff Training
- Attention to Detail
- Complex Problem-Solving
- Performance Improvement
Timeline
Service and Engagement Team Leader
Target
03.2023 - Current
Remodel Captain
Target
06.2022 - 09.2022
Tech Consultant
Target
05.2015 - 03.2023
High School Diploma -
West Charlotte High School