Megan Brucke
Roebuck,South Carolina
Summary
Results-driven professional with expertise in customer relationship management, project management, and effective communication. Proven ability to build strong client relationships and lead teams to ensure project success.
Overview
23
23
years of professional experience
Work History
Owner
The Roofing Rose
Roebuck, South Carolina
03.2023 - Current
- Managed daily operations and scheduling for roofing projects, ensuring timely completion and client satisfaction.
- Coordinated project timelines to achieve punctual completion of roofing jobs.
- Oversaw inventory management and procurement of roofing materials, enhancing resource utilization and project efficiency.
- Trained staff on safety protocols and installation techniques to enhance compliance with industry standards.
- Developed strong client relationships through effective communication and service delivery.
- Created customer-focused estimates and proposals, aligning project specifications with client requirements.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Implemented quality control measures to uphold standards in roofing services.
Sales Manager
Turnkey Roofing and home improvements
Anderson, South Carolina
07.2021 - 02.2023
- Developed sales plans and strategies to achieve team revenue objectives.
- Managed customer relationships to ensure satisfaction and foster repeat business.
- Established and maintained key client relationships, enhancing account satisfaction and loyalty.
- Conducted sales consultations, educating clients on roofing products and services to drive informed purchasing decisions.
- Trained and mentored junior sales personnel, improving their sales capabilities and overall team performance.
- Resolved customer complaints regarding sales and service efficiently.
- Supported sales team members in driving growth and development initiatives.
Sales Manager
Fraser Roofing
Boiling Springs, South Carolina
08.2019 - 06.2021
- Established relationships with key clients, while maintaining existing customer base.
- Managed customer relationships to ensure satisfaction and repeat business in roofing services.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Detailer
Big D's Limousines
Auburn, New York
11.2018 - 08.2019
- Inspected vehicles for damage and reported maintenance needs promptly.
- Detailed vehicle interiors by vacuuming carpets, cleaning upholstery, and wiping down surfaces to ensure a pristine environment for clients.
- Cleaned and polished vehicles to ensure immaculate presentation for clients.
- Applied protective coatings and wax to enhance vehicle appearance.
- Performed thorough cleaning of vehicles to enhance visual appeal. both externally and internally by hand or with use of automated equipment.
- Cleaned wheels and tires with special cleaning solutions.
- Organized detailing supplies and maintained a clean work environment.
- Ensured that all equipment used was properly maintained in good condition.
- Managed inventory of detailing supplies to ensure availability and organization for efficient workflow.
Service Crew Member
Wagners Vineyard
Lodi, New York
08.2018 - 11.2018
- Delivered excellent customer service in fast-paced vineyard environment.
- Welcomed guests warmly, fostering loyalty and encouraging repeat visits.
- Educated guests on wine selections and vineyard history, enhancing their experience.
- Operated point-of-sale systems for efficient transaction processing.
- Maintained cleanliness and organization in dining and tasting areas.
- Set up and dismantled event spaces for wine tastings and private functions, ensuring smooth operations.
- Assisted team members during peak hours.
- Completed opening, closing, and shift change tasks per company guidelines.
Fuel Station Manager/CSM
Walmart Neighborhood Market
Spartanburg, South Carolina
07.2015 - 05.2018
- Managed daily operations of fuel station, ensuring compliance with safety regulations.
- Supervised staff, training on customer service best practices to enhance customer experience.
- Tracked fuel levels and ordered supplies, ensuring stock availability for uninterrupted service.
- Resolved customer inquiries and complaints promptly, contributing to high satisfaction levels.
- Conducted regular inspections for cleanliness and safety standards across the fuel station.
- Ensured all equipment remained operational, reporting issues to maintenance personnel.
- Monitored stock levels of food items, beverages, automotive supplies, and cigarettes for adequate availability.
- Updated store signage in accordance with corporate standards for product displays.
Correctional Officer
SCDC
Pelzer, South Carolina
04.2011 - 07.2014
- Maintained safety and security protocols within correctional facility environment.
- Monitored inmate behavior and addressed violations of facility rules.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted regular inspections of inmate housing areas and common spaces.
- Inspected cells and conducted random searches of common areas.
- Documented incidents and maintained accurate logs of daily activities.
- Executed thorough headcounts to ensure all inmates were present and accounted for, enhancing facility security.
- Assisted in emergency response situations to ensure staff and inmate safety.
- Collaborated with colleagues to enforce policies and procedures consistently.
- Participated in training sessions to enhance skills and operational knowledge.
- Trained new Correctional Officers on safety protocols and techniques for managing difficult situations, fostering a knowledgeable team.
- Monitored daily activities to identify and address suspicious behavior and conflicts, contributing to a safer facility environment.
- Detected potential threats and quickly defused conflicts.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Provided support during inmate transport to medical appointments or hearings.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Assured proper housing arrangements for inmates based on classification and safety needs. and reassigned inmates to meet allocation and safety needs.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Rural Carrier Associate
Starr Post Office
Starr, South Carolina
09.2003 - 04.2011
- Delivered mail and packages efficiently to designated rural routes.
- Sorted incoming and outgoing mail for precise distribution.
- Addressed customer inquiries on postal services and regulations, enhancing service experience.
- Ensured compliance with postal regulations and safety protocols.
- Conducted vehicle maintenance checks to minimize breakdowns and ensure operational efficiency. for reliable transportation operations.
- Collaborated with team members to optimize delivery schedules.
- Recorded deliveries, pickups, mileage, and activities accurately to support operational reporting.
- Reported suspicious activity observed during route deliveries to supervisor.
Education
Associate of Applied Science - Pre-chiropractic Program
Spartanburg Community College
Spartanburg, SC05-2027
High School Diploma -
Westside High School
Anderson, SC05-2001
Skills
- Project management
- Client relationship management
- Sales strategy development
- Client engagement
- Issue resolution
- Quality assurance
- Risk mitigation strategies
- Team leadership
- Strategic business growth
- Time management
- Communication effectiveness
- Communication skills
Timeline
Owner
The Roofing Rose
03.2023 - Current
Sales Manager
Turnkey Roofing and home improvements
07.2021 - 02.2023
Sales Manager
Fraser Roofing
08.2019 - 06.2021
Detailer
Big D's Limousines
11.2018 - 08.2019
Service Crew Member
Wagners Vineyard
08.2018 - 11.2018
Fuel Station Manager/CSM
Walmart Neighborhood Market
07.2015 - 05.2018
Correctional Officer
SCDC
04.2011 - 07.2014
Rural Carrier Associate
Starr Post Office
09.2003 - 04.2011
Associate of Applied Science - Pre-chiropractic Program
Spartanburg Community College
High School Diploma -
Westside High School