Megan Bryant
Mobile
Summary
Hardworking and competent professional with extensive knowledge in clinical laboratory operations. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Results Cx
06.2025 - Current
- Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate information delivery.
- Help customers verify that they cards are set up and active
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lab Technician
CSL Plasma
08.2021 - Current
- Tracked collected specimens by initialing, dating and noting times of collection
- Prepared samples for shipping and disposed of bodily fluids in proper containers
- Processed patient specimens according to priority and documented results
- Oversaw items in inventory and reordered before supplies diminished
- Cleaned and sterilized tools and equipment to maximize purity of specimens
- Calibrated and maintained instruments to keep equipment fully operational
Cook
Pizza Hut
02.2016 - 03.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
Customer Service
Pizza Hut
02.2016 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
High school diploma -
John L Leflore Preparatory Acad
Mobile, AL05.2018
Skills
- Laboratory Experience
- Calibration
- Laboratory safety procedures
- Chemical identification
- Troubleshooting Equipment
- Sample handling
- Multi-line phone talent
- Team collaboration
- Payment processing
- Money handling
- Strong teamwork
- Customer Service
Certification
Freight dispatch
Timeline
Customer Service Representative
Results Cx
06.2025 - Current
Lab Technician
CSL Plasma
08.2021 - Current
Cook
Pizza Hut
02.2016 - 03.2020
Customer Service
Pizza Hut
02.2016 - 03.2020
High school diploma -
John L Leflore Preparatory Acad