Megan Catholdi
Victor,NY
Summary
Enthusiastic employee eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
LA Fitness
Webster, NY
05.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
Front Desk Receptionist and Child Care
Pinnacle Athletic Campus
Victor, NY
11.2023 - 03.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained accurate records of daily attendance and other related information.
- Observed and monitored the safety of all children in care.
- Supported the development of individual plans based on the interests and abilities of each child.
- Developed positive relationships with parents and guardians to ensure their child's needs were met.
Crew Member, Trainer and Manager
Sharks Ice Cream
Bloomfield, NY
06.2020 - 10.2023
- Collaborated with team members to complete orders.
- Prepared orders for customers by noting customizations and portion sizes.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Restocked kitchen supplies including food products and utensils.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Supported great dining and meal experiences for guests.
- Became familiar with products to answer questions and make suggestions.
To-Go Specialist and Host
Olive Garden
Victor, NY
12.2022 - 06.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
- Advised guests on specials and menu items, including ingredients and preparation methods.
- Assisted other waitstaff members during peak hours, helping to serve additional customers when needed.
- Answered questions about menu items in detail, providing accurate information regarding ingredients used.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Ensured that all orders were correct before leaving the kitchen area.
Associate
Apple Farm
Victor, NY
09.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Became familiar with products to answer questions and make suggestions.
- Brewed coffee and tea and changed out drink station syrups.
- Cooked batches of food according to standard recipes.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Crew Member
Wendys Fast Food
Victor, NY
10.2020 - 08.2021
- Kept food preparation area, equipment and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Supported great dining and meal experiences for guests.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Backed up servers by setting up trays and completing some food deliveries.
- Prepared salads, soups and sandwiches for customers.
Education
High School Diploma -
Victor Senior High School
Victor, NY06.2022
Associate of Arts - Liberal Arts And General Studies
Finger Lakes Community College
Canandaigua, NYSkills
- Customer Service
- Ingredient and Food Preparation
- Packaging and Labeling
- Adaptability and Flexibility
- Teamwork and Collaboration
- Time Management and Prioritization
- Food Packaging and Labeling
- Handling Complaints
- Managing Orders and Deliveries
- Cash Handling
- Safe Food Handling
- Inventory Management
- Processing Payments
- Team Leadership
Certification
- Certified Mandated Reporter issued 07/29/2024
- First Aid CPR and AED Certified issued 6/13/2024
Timeline
Front Desk Receptionist
LA Fitness
05.2024 - Current
Front Desk Receptionist and Child Care
Pinnacle Athletic Campus
11.2023 - 03.2024
To-Go Specialist and Host
Olive Garden
12.2022 - 06.2023
Associate
Apple Farm
09.2021 - 10.2021
Crew Member
Wendys Fast Food
10.2020 - 08.2021
Crew Member, Trainer and Manager
Sharks Ice Cream
06.2020 - 10.2023
High School Diploma -
Victor Senior High School
Associate of Arts - Liberal Arts And General Studies
Finger Lakes Community College
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