Megan Chioccola
Amarillo,TX
Summary
Hands-on Peer Support Specialist, proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Known for helping people in challenging situations and achieving recovery successes. Knowledgeable in care system navigation and willing to share life experiences related to mental illness and substance use disorder. Committed to coaching peers through life challenges. Develops customized plans for individual issues. Engaging and outgoing with strong communication skills.
Overview
17
17
years of professional experience
Work History
Peer Support Specialist
City Of Amarillo
Amarillo, TX
03.2023 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Transported individuals to medical appointments and support meetings whenever needed.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Developed case plans and goal setting in HMIS
- Familiar in applying for Health and Human Service Benefits
Shoe Department Associate/ Back up Cashier
Thrift City
Amarillo, TX
05.2021 - 03.2023
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in shoes and handbag products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered questions about store policies and addressed customer concerns.
Retention and Sales Representative
Frontier Communications
10.2015 - 10.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Recommended products to customers, thoroughly explaining details.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Deli Clerk
Stop N Shop
09.2013 - 10.2015
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
- Created appealing food arrangements for party trays and specialized orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Sales Associate
Lee's Toy & Hobby
09.2007 - 12.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Provided positive first impressions to welcome existing, new and potential customers.
- Completed orders and organized product deliveries to meet customer timetables.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Associate of Arts - Psychology
Amarillo College
Amarillo, TX05.2026
High School Diploma -
Amarillo High School
Amarillo, TX05.2002
Skills
- Issue Resolution Abilities
- Recovery Guidance
- Community Integration
- Educational Programs
- Crisis Situations
- Cultural Sensitivity
- Social Activity Planning
- Community Outreach Programs
- Mental Health Support
- HMIS Software Fluent
Timeline
Peer Support Specialist
City Of Amarillo
03.2023 - Current
Shoe Department Associate/ Back up Cashier
Thrift City
05.2021 - 03.2023
Retention and Sales Representative
Frontier Communications
10.2015 - 10.2019
Deli Clerk
Stop N Shop
09.2013 - 10.2015
Sales Associate
Lee's Toy & Hobby
09.2007 - 12.2013
Associate of Arts - Psychology
Amarillo College
High School Diploma -
Amarillo High School