Megan Christopher
Arden,NC
Summary
Highly motivated and detail-oriented housekeeper with experience in a variety of environments and a wide range of housekeeping duties. Able to work efficiently with little direction, driven to complete tasks to the best of my ability. Additionally, I have experience in an industrial factory setting where I excelled in a lead associate role, ensuring customer and employee satisfaction, meeting production goals, and promoting efficient job performance. As a highly motivated sales associate, I have a proven track record of driving increased revenue, enhancing the buying experience, and elevating company profile within targeted markets. Recognized for sales performance and excellence in customer service, I am a hardworking and passionate job seeker with strong organizational skills. Eager to secure an entry-level customer service representative position and contribute to the achievement of company goals.
Overview
12
12
years of professional experience
Work History
Sales Associate
Discount Shoes Asheville
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Quality Control Inspector
SSIS
04.2017 - 09.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
- Reduced waste by implementing stricter quality control measures during manufacturing process.
- Updated quality control records and reports.
Lead Associate
Goodwill Retail Hendersonville
06.2016 - 03.2017
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Responded to customer questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking, and organizing tasks in assigned sales area
- Prioritized helping customers over completing other routine tasks in the store
- Contributed to team success by exceeding team sales goals by 100%.
Housekeeping
Cloud 9 Relaxation Homes
04.2013 - 08.2016
- Dusted picture frames and wall hangings with a cloth
- Polished all metal hardware fixtures
- Removed waste paper and other trash from premises to designated area
- Changed bed linens for cleaning
- Disinfected and mopped bathrooms to keep them sanitary and clean
- Returned emptied garbage receptacles to their proper locations
- Cleaned walls, windows, shades, and curtains
- Used chemicals and other cleaning equipment in a proper, safe, and responsible manner.
Kennel tech
Urban Dog Retreat at Airport rd
03.2014 - 09.2015
- Kept clear and accurate records on animal behavior, food intake, and medication
- Retained customers by calling and sending reminder cards for appointments
- Maintained a clean and sanitized work environment at all times.
House Cleaning
Linda Cox
07.2012 - 03.2014
- Dusted picture frames and wall hangings
- Polished hardware fixtures
- Removed waste paper and other trash from premises to designated area
- Changed bed linens for cleaning
- Disinfected and mopped bathrooms to keep them sanitary and clean
- Returned emptied garbage receptacles to their proper locations
- Cleaned walls, windows, shades, and curtains
- Used chemicals and other cleaning equipment in a proper and safe manner.
Education
GED -
Ab Tech
01.2006
Skills
- Guest services
- General Housekeeping
- Courteous and helpful
- Upbeat and energetic
- Flexible
- Strong attention to detail
- Resourceful
- Enthusiastic
- Skilled Housekeeper
- Safety-oriented
- Chemical cleaners
- Self-starter
- Fast learner
- Customer Service
- Problem-solving skills
- Excellent people skills
- Outgoing Personality
- Stocking and Receiving
- Customer Needs Assessment
- Cleaning techniques
- Inventory Tracking
Timeline
Sales Associate
Discount Shoes Asheville
09.2021 - Current
Quality Control Inspector
SSIS
04.2017 - 09.2021
Lead Associate
Goodwill Retail Hendersonville
06.2016 - 03.2017
Kennel tech
Urban Dog Retreat at Airport rd
03.2014 - 09.2015
Housekeeping
Cloud 9 Relaxation Homes
04.2013 - 08.2016
House Cleaning
Linda Cox
07.2012 - 03.2014
GED -
Ab Tech