Megan Cobb
Columbus,OH
Summary
Dynamic and compassionate healthcare professional with a proven track record at Vera Whole Health. Excelled in HIPAA compliance and patient relations, enhancing patient satisfaction through effective scheduling and meticulous management of sensitive information. Skilled in critical thinking and customer service, significantly improving operational efficiency and patient care quality.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Vera Whole Health
11.2020 - 05.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Medical Office Manager
Access Of Ohio
08.2013 - 08.2016
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Home Care Provider
Serenity Home Health Agency
09.2016 - 09.2020
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Education
Associate - Health Administration
University of Phoenix
Tempe, AZ06.2010
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Patient Relations
- Customer Service
Timeline
Patient Care Coordinator
Vera Whole Health
11.2020 - 05.2024
Home Care Provider
Serenity Home Health Agency
09.2016 - 09.2020
Medical Office Manager
Access Of Ohio
08.2013 - 08.2016
Associate - Health Administration
University of Phoenix