Megan Collins
Portland,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Content Operations Manager
Noremac Music Group
04.2023 - 02.2024
- Managed delivery and updated databases with asset and release audio and video files and metadata to digital service providers such as iTunes, Spotify, Pandora, Deezer, Tidal, etc.
- Reviewed file and metadata content for errors and inconsistencies including data and asset cleanup on client projects.
- Managed copyright claims through services such as YouTube Studio CMS, Meta Rights Management for Facebook and Instagram.
- Managed copyright infringement searches and audits on Merlin, YouTube Studio, Meta Business, and Spotify CMS.
Project Manager, Marketing of CD Baby
Downtown Music Holdings
09.2021 - 10.2022
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Encouraged interdepartmental and cross-functional teams collaboration in support of marketing efforts, business development and product development.
- Developed and implemented liaison initiatives to facilitate communication between departments and stakeholders.
QA Inspector/Artist Services, Soundrop
Downtown Music Holdings
06.2020 - 09.2021
- Evaluated audio files and metadata for final releases against quality standards and delivery specifications.
- Worked in tandem with Easy Song Licensing regarding licensing for cover songs.
- Identified and documented quality discrepancies for management to develop resolutions.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Provided outstanding customer service in the music industry.
- Convert and create FLAC files including .wav and mp3s and add music to promotional tools.
Tier 3 Artist Services Representative, CD Baby
Downtown Music Holdings
03.2018 - 06.2020
- Developed and implemented training initiatives for new hires.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with internal and external departments and stakeholders to resolve UX/UI issues for Show.co.
Project Manager
FastSigns Of Westport
08.2016 - 12.2017
- Achieved project deadlines by coordinating with contractors to manage performance.
- Built strategic relationships with key account personnel.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Developed and implemented strategies to increase customer retention and sales.
Education
Associate of Science - Management And Supervisory Development
Portland Community College
Portland, ORSkills
- Business Growth
- Workflow Management
- Project Tracking
- Technical Support
- Document Management
- Stakeholder Communications
- Customer Relations Specialist
Timeline
Content Operations Manager
Noremac Music Group
04.2023 - 02.2024
Project Manager, Marketing of CD Baby
Downtown Music Holdings
09.2021 - 10.2022
QA Inspector/Artist Services, Soundrop
Downtown Music Holdings
06.2020 - 09.2021
Tier 3 Artist Services Representative, CD Baby
Downtown Music Holdings
03.2018 - 06.2020
Project Manager
FastSigns Of Westport
08.2016 - 12.2017
Associate of Science - Management And Supervisory Development
Portland Community College