Megan Collins
Akron
Summary
I am passionate about supporting victims, and gaining a deeper understanding of human behavior, particularly in the context of criminal justice. With a strong background in customer service, mental health awareness, and leadership, I am eager to apply my skills to help those in need. I am pursuing a double major in Criminal Justice and Psychology, with plans to further my education in Forensic Psychology. My goal is to leverage my experiences in volunteer work, mental health initiatives, and community outreach to positively impact others, while continuing to explore the complexities of human behavior, particularly in understanding why individuals engage in criminal activity.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Outback Steakhouse
Macedonia
07.2023 - Current
- Provide timely and efficient service to guests, ensuring an excellent dining experience.
- Multitask by preparing drinks, checking on guests, and managing food orders simultaneously.
- Carry heavy trays of food and drinks, while maintaining attention to detail and quality of service.
- Handle cash and credit card transactions, ensuring accuracy in payments, and quick math for customer change.
- Manage difficult situations, resolving customer complaints effectively, while maintaining professionalism.
- Build strong connections with guests, contributing to the development of regular customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared drinks according to standard recipes.
Brand Ambassador/Social Media Coordinator
American Eagle Outfitters
Fairlawn
11.2020 - 07.2023
- Managed and posted deals and accomplishments on the store's Instagram page, increasing customer engagement.
- Handled cash and processed transactions using credit card systems, ensuring accuracy in all financial dealings.
- Built meaningful connections with guests, providing excellent customer service, and creating a welcoming environment.
- Assisted customers in selecting outfits that matched their style, providing personalized fashion advice.
- Organized promotional events to introduce new products and services to the public.
Education
Bachelor of Arts - Criminal Justice And Psychology
Kent State University
Kent, OH05-2026
Skills
- Communication and Interpersonal Skills
- Multi-tasking and time management
- Customer Service and Relationship Building
- Money management and cash handling
- Conflict Resolution and Problem-Solving
- Compassion and empathy
- Guidance and Leadership
Accomplishments
- Second Chance Club (High School): Founded a club dedicated to mental health awareness, focusing on coping strategies for grief, anxiety, and stress. Hosted guest speakers, including a suicide attempt survivor, a child psychiatrist, and an Akron police officer.
- Promoted to an assistant manager at outback steakhouse, however I politely declined because I knew that my schooling had to come first.
Timeline
Server/Bartender
Outback Steakhouse
07.2023 - Current
Brand Ambassador/Social Media Coordinator
American Eagle Outfitters
11.2020 - 07.2023
Bachelor of Arts - Criminal Justice And Psychology
Kent State University
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