Megan Davila
Los Altos,CA
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
12
12
years of professional experience
Work History
Server
Izzy's Steaks And Chops
San Carlos , CA
01.2016 - 01.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server/Cocktail Server
Rosewood Sandhill
Menlo Park, CA
01.2010 - 01.2016
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maximized sales of specials and specialty cocktails by thoroughly promoting to customers and maintaining great salesmanship.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Assisted with bartending duties during high-volume shifts.
- Served alcoholic and non-alcoholic beverages in bar environment.
Education
Associate of Arts - Accounting And Business Management
Foothill College
Los Altos, CA04.2012
Skills
- Upselling and Cross Selling
- Customer Service and Rapport
- Menu Recommendations
- High Volume Dining
- Conflict and Complaint Resolution
- Service-Oriented
Timeline
Server
Izzy's Steaks And Chops
01.2016 - 01.2022
Server/Cocktail Server
Rosewood Sandhill
01.2010 - 01.2016
Associate of Arts - Accounting And Business Management
Foothill College
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