Megan Delance

- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.

- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.

- Built customer loyalty and retention by delivering excellent shopping experiences.

-Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

- Keeping track of assigned accounts to identify outstanding debts

- Manage large volume of inbound calls for the loan and dues accounts within the portfolio

- Accurately assess, identify, and respond to owner inquires in a timely and effective manner

-Evaluate customer accounts utilizing the proper tools and methods to determine the appropriate and necessary actions

- Planning course of action to recover outstanding payments

- Improved customer repayment rates by utilizing effective communication strategies and negotiating payment plans.

- Receive incoming calls (“marketing
leads”)

- Build sustainable relationships, engage with
customers to explain the details and benefits of a highly discounted vacation getaway package

- Overcome objections

-Sell vacation packages

- Meet and exceed key performance objectives including monthly sales goals

- Ensure that each customer receives outstanding service by providing a friendly environment

- Complete regular sales and operational store duties

- Adhere to company policies by ensuring accuracy, completion,and security with all sales

- Complete store opening and closing duties