MEGAN DREXHAGE
Morro Bay,CA
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, HRIS systems and program management. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Park Aide
California State Parks
Morro Bay
01.2022 - Current
- Provide excellent and friendly customer service to park visitors
- Process daily accounting and park attendance
- Register incoming campers
- Inform campers of rules and regulations.
House Cleaner
Self Employed Web
Morro Bay
06.2021 - Current
- Swept, mopped, vacuumed and polished floors of all types
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs
- Washed windows inside and outside as needed
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care
HRIS & Systems Manager
Blue Bottle Coffee
Oakland
01.2019 - 01.2020
- Managed staff, oversaw HRIS data entry, established training practices and standard operating procedures in a start-up environment
- Maintained knowledge base of multiple regional labor and pay requirements in the US including LA, SF, NY, Washington DC and Boston
- Supervised and audited biweekly payroll for 1000+ employees
- Processed final checks and severance payments in compliance with each region's labor law
- Employee Benefits Management: oversaw enrollment and communications, broker selection and interviews
- MWR, HCOS, EDD, and EEOC Reporting
People Operations Coordinator
Blue Bottle Coffee
Oakland
01.2012 - 01.2019
- Processed and audited payroll for 900+ employees biweekly
- Maintained employee data within HRIS, processed daily updates and terminations
- Updated all employee contact information within company email list, Google Groups and Calendars
- MWR, HCOS, EDD, and EEOC Reporting
- Recruiting assistance
Barista
Blue Bottle Coffee
Oakland
01.2011 - 01.2012
- Created hand-crafted, artisan coffee beverages
- Transported trailer from Alameda to San Francisco daily
- Maintained an in-depth knowledge of the company's products and mission
Academic Advisor
Academy of Art University
San Francisco
01.2007 - 01.2011
- Effectively managed a portfolio of 400+ online graduate students
- Achieved zero student grievances through attention to detail, friendly service, and remaining up to date on all curriculum and university policies
- Maintained an 80% retention rate by carefully monitoring student progress and registration
- Maintained student files in PeopleSoft
- Advised students on academic focus and success
Education
BFA English, Creative Writing Emphasis -
California Polytechnic State University
01.2003
Skills
- Human Resources Management Systems
- Time Management
- Employment Recordkeeping
- Benefits Administration
- Termination Documentation
- Software integration
- System implementation
- Report Generation
- Excellent Communication
- Professionalism
- Problem-Solving
- Attention to Detail
- Team Collaboration
- Worker Training
- Health and safety compliance
- Customer Service
Certification
SHRM-CP, 2020
- SHRM Certified Professional (SHRM-CP)
Affiliations
- Level 1&2 certified
Timeline
Park Aide
California State Parks
01.2022 - Current
House Cleaner
Self Employed Web
06.2021 - Current
HRIS & Systems Manager
Blue Bottle Coffee
01.2019 - 01.2020
People Operations Coordinator
Blue Bottle Coffee
01.2012 - 01.2019
Barista
Blue Bottle Coffee
01.2011 - 01.2012
Academic Advisor
Academy of Art University
01.2007 - 01.2011
BFA English, Creative Writing Emphasis -
California Polytechnic State University