MEGAN DUNAWAY
Springdale,AR
Summary
Detail-oriented Executive Administrative Professional with over nine years of experience in supporting executive leadership and managing complex operations in municipal government and healthcare. Skilled in preparing executive correspondence, contracts, and reports while collaborating with diverse teams. Expertise in executive administration, healthcare management, and project coordination enables effective support of organizational objectives.
Overview
9
9
years of professional experience
Work History
Administrative Assistant to the Mayor
City of Tontitown
05.2025 - Current
- Provide executive-level administrative and operational support to the Mayor while serving as a central point of coordination between City leadership, City Council, department directors, attorneys, engineers, contractors, architects, consultants, vendors, state agencies, and the public.
- Coordinated daily operations across multiple City departments to ensure smooth workflow and collaboration.
- Coordinated daily operations across City departments to ensure efficiency. involving multiple City departments.
- Prepared City Council agenda packets and supporting documentation to facilitate informed decision-making.
- Draft ordinances, resolutions, contracts, agreements, proclamations, executive correspondence, memorandums, and official reports.
- Prepare City Council agenda packets and supporting documentation.
- Prepare legal documents for review by the City Attorney.
- Plan and coordinate groundbreaking ceremonies, ribbon cuttings, public meetings, festivals, executive meetings, and community events.
- Draft press releases, website content, social media announcements, newsletters, and public notices.
- Track multiple complex projects simultaneously while monitoring deadlines, approvals, and documentation.
- Develop spreadsheets, tracking logs, documentation systems, and workflow procedures to improve efficiency.
- Serve as the primary point of contact for citizens requiring assistance from the Mayor's Office.
- Exercise sound judgment while handling confidential personnel, legal, and executive information.
- Work closely with department directors to coordinate projects and ensure timely completion.
- Support grant-related documentation, public infrastructure projects, and capital improvement initiatives.
- Maintain professional relationships with community organizations, elected officials, and business leaders.
- Identified opportunities for improvement in office procedures and administrative processes, enhancing overall operational efficiency.
Pediatric Nurse
Minimal Access Surgery Clinic
10.2023 - 05.2025
- Coordinated patient scheduling, referrals, insurance authorizations, diagnostic testing, and follow-up appointments to ensure seamless care delivery.
- Maintained accurate electronic medical records documenting physician encounters, treatment plans, medications, laboratory results, immunizations, and follow-up care.
- Ensured compliance with HIPAA privacy regulations and confidentiality standards.
- Coordinated communication between physicians, nurses, patients, families, pharmacies, laboratories, imaging centers, schools, and outside specialists.
- Assisted physicians during examinations, procedures, and specialty treatments.
- Educated patients and families on diagnoses, medications, treatment plans, preventative care, and home care instructions to empower informed health decisions.
- Managed multiple priorities while maintaining accuracy in documentation and patient care.
- Monitored physician schedules and coordinated daily clinic workflow.
- Maintained professional relationships with patients, delivering exceptional customer service to enhance patient satisfaction and trust.
Registered Medical Assistant
Ozark Dermatology Clinic
06.2021 - 10.2023
- Coordinated patient scheduling, referrals, insurance verification, and appointment confirmations to streamline daily clinic workflow.
- Maintained accurate electronic medical records and secured confidential patient documentation to support quality patient care.
- Coordinated communication between patients, physicians, pharmacies, laboratories, specialists, and insurance providers.
- Coordinated patient scheduling, referrals, insurance verification, appointment confirmations, and daily clinic workflow.
- Facilitated communication among patients, physicians, pharmacies, laboratories, specialists, and insurance providers to enhance patient experience.
- Verified insurance benefits and obtained prior authorizations.
- Ensured compliance with HIPAA regulations and documentation standards.
Administrative Manager / Medical Assistant
Hull Dermatology & Aesthetics
04.2019 - 06.2021
- Managed daily administrative operations for a busy specialty medical practice.
- Supervised front-office workflow and coordinated physician schedules.
- Coordinated patient scheduling, referrals, insurance verification, and front-office operations.
- Developed office procedures that standardized administrative workflows to enhance operational consistency.
- Coordinated communication between providers, patients, pharmacies, laboratories, specialists, and insurance companies.
- Coordinated patient scheduling, referrals, and insurance verification to streamline front-office operations.
- Managed inventory, purchasing, vendor relationships, and office supply budgets.
- Maintained personnel files, confidential employee records, patient records, and compliance documentation.
- Created organizational systems that optimized office efficiency and improved patient flow.
- Maintained HIPAA compliance and protected confidential patient information.
Testing Technician
Consumer Testing Laboratories
02.2017 - 03.2019
- Performed nondestructive testing and quality assurance inspections on manufactured products.
- Prepared technical reports and inspection documentation to support quality assurance processes.
- Maintained detailed documentation supporting manufacturing standards and compliance.
- Collaborated with engineers and production teams to address and resolve quality concerns effectively.
- Assisted with process improvement initiatives, contributing to enhanced efficiency and product quality.
- Assisted with process improvement initiatives to enhance efficiency and product quality.
Education
Bachelor of Science - Public Health
Western Governors University
Associate of Applied Science - Nondestructive Testing Technology
Spartan College of Aeronautics & Technology
TulsaSkills
- Executive Administrative Support
- Executive Calendar Management
- Meeting Coordination
- Agenda & Minutes Preparation
- Executive Correspondence
- Operations Coordination
- Office Administration
- Document management
- Records Management
- Policy development
- Project Management
- Public Communications
- Press Releases
- Customer Service
- Confidential management
- Microsoft Office Suite
- Excel
- Outlook
- PowerPoint
- Data reporting
- Workflow Development
- Process Improvement
- Vendor Coordination
- Department collaboration
- Community Engagement
- Quality improvement
- Scheduling
- Problem Solving
- Problem Solving
Timeline
Administrative Assistant to the Mayor
City of Tontitown
05.2025 - Current
Pediatric Nurse
Minimal Access Surgery Clinic
10.2023 - 05.2025
Registered Medical Assistant
Ozark Dermatology Clinic
06.2021 - 10.2023
Administrative Manager / Medical Assistant
Hull Dermatology & Aesthetics
04.2019 - 06.2021
Testing Technician
Consumer Testing Laboratories
02.2017 - 03.2019
Associate of Applied Science - Nondestructive Testing Technology
Spartan College of Aeronautics & Technology
Bachelor of Science - Public Health
Western Governors University
PROFESSIONAL DEVELOPMENT
- International Institute of Municipal Clerks (IIMC) Annual Conference
- Municipal Clerk Education & Training
- Continuing Education in Public Health
- Leadership Development
- Government Operations