Megan Ebben
Menasha,Wisconsin
Summary
Dynamic and results-oriented professional with a proven track record in B2B sales and customer service at Salelytics. Excelled in building relationships and achieving sales goals through exceptional customer service and problem-solving skills. Demonstrated ability to collaborate effectively with teams across diverse roles, enhancing operational efficiency and customer satisfaction at Panera Bread.
Overview
17
17
years of professional experience
Work History
Sales Associate
Salelytics
02.2017 - Current
- Started with making sales calls.
- Assisted with onboarding and training customers on how to use client's services.
- Currently on a segment that is more customer service based. Applying discounts to customer accounts.
- Assist customers with questions or concerns by providing solutions and answers.
- Assist team mates with questions, and sharing knowledge about client's services.
Crew Member
Panera Bread
10.2011 - 02.2017
- Provided exceptional customer service.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
Taco Bell
04.2009 - 10.2011
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Crew Member
Mobile Chef
02.2008 - 10.2008
- Washed dishes.
- Kept the facility clean.
- Assisted with prepping and preparing food for catering and banquets.
- Assisted with catering and displaying prepared food for clients.
Associate
Goodwill
06.2007 - 11.2007
- Made sure merchandise was stocked in an organized manner per company standards.
- Made sure merchandise was in good condition before price tags were added.
- Kept apparel and housewares organized.
- Maintained positive work environment.
Education
Associate Degree - Information Technology
University of Phoenix
Tempe, AZ03.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Verbal/written communication
- Flexible Schedule
- Client Service
- Conflict Resolution
- Meeting deadlines
- Professional Demeanor
- Sales Goals Attainment
- B2B sales and customer service
Timeline
Sales Associate
Salelytics
02.2017 - Current
Crew Member
Panera Bread
10.2011 - 02.2017
Crew Member
Taco Bell
04.2009 - 10.2011
Crew Member
Mobile Chef
02.2008 - 10.2008
Associate
Goodwill
06.2007 - 11.2007
Associate Degree - Information Technology
University of Phoenix
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