To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Seraphic Mass Association
03.2010 - Current
eServices Manager
Seraphic Mass Association
08.2016 - Current
Maintenance of organization's website
Fulfillment of website requests
Handling donors' questions, complaints, or comments by email and phone
Controlled costs to keep the business operating within budget and increase profits.
Developed and implemented business strategies to achieve business goals and stay competitive.
Creation of email campaigns
Social Media posts and questions
Creation of monthly reports to track new donors, website requests, and donations via website
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Handling donor complaints, suggestions and compliments over the phone
Helping donors with Mass requests and donations over the phone
Maintain daily reports (calls taken, notes recorded, call length, idle time and abandoned calls)
Create procedures for and train new employees
Scheduling of associates on weekly and monthly basis
Maintenance of organization's website while working with a team to develop the new website
Day-to-day office duties; printing and mailing of phone and website orders, etc.
Data Entry Coordinator and Website Administrator
Seraphic Mass Association
04.2012 - 08.2016
Creation and sending out of weekly email blasts
Maintenance of donor accounts and records
Maintenance of the organization's website while working with a team to develop the new website
Assist Data Entry Supervisor with personnel issues
Create procedures for and train new employees
Day-to-day office duties; fulfill online orders, data entry, printing and mailing of orders, etc.
Secondary Call Director
Seraphic Mass Association
05.2011 - 08.2016
Handling donor complaints over the phone
Helping donors with Mass requests and donations over the phone
Monitor phone requests for quality assurance and train new phone operators
Day-to-day office duties; printing and mailing of phone orders, maintaining daily reports
Data Entry and Web Fulfillment Specialist
Seraphic Mass Association
05.2010 - 05.2011
Data entry of donations
Client account look-up; verified and maintained client records
Fulfilling website orders
Assisting accounting with batch donations
J. Croyle and Associates
03.2010 - 05.2010
Data entry of donations, Mail opening
Maintaining client records
Sales Associate
NXF, Inc
11.2009 - 02.2010
Business-to-business sales
Completion of paperwork for clients and entering sales into the computer database
Interviewing and training of new sales associates
Education
Diploma -
Burgettstown High School
06.2004
Skills
Staff Management
Professional Telephone Demeanor
Project Management
Customer Relationship Management
Employee Training
Time Management
Managing Multiple Tasks
Customer Relations
Microsoft Excel
Microsoft PowerPoint
Report Preparation
Account Management
Accomplishments
Increased website donations by $2 million a year.
Created a Social Media presence for the organization.
Timeline
eServices Manager
Seraphic Mass Association
08.2016 - Current
Phone Room and eServices Manager
Seraphic Mass Association
08.2016 - 08.2019
Data Entry Coordinator and Website Administrator
Seraphic Mass Association
04.2012 - 08.2016
Secondary Call Director
Seraphic Mass Association
05.2011 - 08.2016
Data Entry and Web Fulfillment Specialist
Seraphic Mass Association
05.2010 - 05.2011
Seraphic Mass Association
03.2010 - Current
J. Croyle and Associates
03.2010 - 05.2010
Sales Associate
NXF, Inc
11.2009 - 02.2010
Diploma -
Burgettstown High School
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SHAIKH MOHID MOSTOFASHAIKH MOHID MOSTOFA
Deputy Manager, Programs and Fundraising at Association for Mass Advancement Network (AMAN)Deputy Manager, Programs and Fundraising at Association for Mass Advancement Network (AMAN)