Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Megan Eckenrode

Pittsburgh,PA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Seraphic Mass Association
03.2010 - Current

eServices Manager

Seraphic Mass Association
08.2016 - Current
  • Maintenance of organization's website
  • Fulfillment of website requests
  • Handling donors' questions, complaints, or comments by email and phone
  • Controlled costs to keep the business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Creation of email campaigns
  • Social Media posts and questions
  • Creation of monthly reports to track new donors, website requests, and donations via website
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Phone Room and eServices Manager

Seraphic Mass Association
08.2016 - 08.2019
  • Oversee 7 phone operators; monitor phone calls for quality assurance, conduct yearly reviews
  • Handling donor complaints, suggestions and compliments over the phone
  • Helping donors with Mass requests and donations over the phone
  • Maintain daily reports (calls taken, notes recorded, call length, idle time and abandoned calls)
  • Create procedures for and train new employees
  • Scheduling of associates on weekly and monthly basis
  • Maintenance of organization's website while working with a team to develop the new website
  • Day-to-day office duties; printing and mailing of phone and website orders, etc.

Data Entry Coordinator and Website Administrator

Seraphic Mass Association
04.2012 - 08.2016
  • Creation and sending out of weekly email blasts
  • Maintenance of donor accounts and records
  • Maintenance of the organization's website while working with a team to develop the new website
  • Assist Data Entry Supervisor with personnel issues
  • Create procedures for and train new employees
  • Day-to-day office duties; fulfill online orders, data entry, printing and mailing of orders, etc.

Secondary Call Director

Seraphic Mass Association
05.2011 - 08.2016
  • Handling donor complaints over the phone
  • Helping donors with Mass requests and donations over the phone
  • Monitor phone requests for quality assurance and train new phone operators
  • Day-to-day office duties; printing and mailing of phone orders, maintaining daily reports

Data Entry and Web Fulfillment Specialist

Seraphic Mass Association
05.2010 - 05.2011
  • Data entry of donations
  • Client account look-up; verified and maintained client records
  • Fulfilling website orders
  • Assisting accounting with batch donations

J. Croyle and Associates
03.2010 - 05.2010
  • Data entry of donations, Mail opening
  • Maintaining client records

Sales Associate

NXF, Inc
11.2009 - 02.2010
  • Business-to-business sales
  • Completion of paperwork for clients and entering sales into the computer database
  • Interviewing and training of new sales associates

Education

Diploma -

Burgettstown High School
06.2004

Skills

  • Staff Management
  • Professional Telephone Demeanor
  • Project Management
  • Customer Relationship Management
  • Employee Training
  • Time Management
  • Managing Multiple Tasks
  • Customer Relations
  • Microsoft Excel
  • Microsoft PowerPoint
  • Report Preparation
  • Account Management

Accomplishments

  • Increased website donations by $2 million a year.
  • Created a Social Media presence for the organization.

Timeline

eServices Manager

Seraphic Mass Association
08.2016 - Current

Phone Room and eServices Manager

Seraphic Mass Association
08.2016 - 08.2019

Data Entry Coordinator and Website Administrator

Seraphic Mass Association
04.2012 - 08.2016

Secondary Call Director

Seraphic Mass Association
05.2011 - 08.2016

Data Entry and Web Fulfillment Specialist

Seraphic Mass Association
05.2010 - 05.2011

Seraphic Mass Association
03.2010 - Current

J. Croyle and Associates
03.2010 - 05.2010

Sales Associate

NXF, Inc
11.2009 - 02.2010

Diploma -

Burgettstown High School
Megan Eckenrode