Summary
Overview
Work History
Education
Skills
Jeweler and Metalsmith
Timeline
Generic

Megan Escalante

Waynesville,NC

Summary

Highly organized and friendly Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to gothe extra mile to assist others with solving problems.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Roots Salon
06.2023 - Current
  • Greeted clients when they were coming and going, and directed them appropriately
  • Scheduled appointments according to client and stylist availability
  • Managed phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Maintained cleanliness of the lobby as well as stylist's stations, hair products and tools, and shampoo bowls.
  • Collected clients' payments for services and products

Retail Worker and Beverage/Food Server Assistant

828 Market
03.2021 - 05.2023
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized work environment, ensuring optimal service for patrons.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Managed cash and card transactions accurately, ensuring proper handling of payments and tips.


Front Desk Receptionist

Carolina Spine And Neurosurgery Center
01.2014 - 12.2018
  • Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Supported medical staff by diligently coordinating patient referrals and scheduling.
  • Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
  • Managed multi-line phone system and pleasantly greeted patients.

Dental Front Office Receptionist

Southglenn Modern Dentistry
10.2012 - 12.2013
  • Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed patient referrals to other medical specialists.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.

Education

High School Diploma -

Comenius School For Creative Leadership
Charlotte, NC

Associate of Arts - Medical Transcription

Asheville Buncombe Technical Community College
Asheville, NC
05.2009

Skills

  • Cash Handling
  • Office Administration
  • Customer Service
  • Office Organization
  • Guest Relations
  • Scheduling
  • Time Management
  • Meeting Arrangements
  • Proficient in Microsoft Word and Excel
  • Skilled Typist
  • Staff Management

Jeweler and Metalsmith

Jewelry maker since 2008. Attended Denver School of Metal Arts in 2013. I have a jewelry business called The East Western.

Timeline

Front Desk Receptionist

Roots Salon
06.2023 - Current

Retail Worker and Beverage/Food Server Assistant

828 Market
03.2021 - 05.2023

Front Desk Receptionist

Carolina Spine And Neurosurgery Center
01.2014 - 12.2018

Dental Front Office Receptionist

Southglenn Modern Dentistry
10.2012 - 12.2013

High School Diploma -

Comenius School For Creative Leadership

Associate of Arts - Medical Transcription

Asheville Buncombe Technical Community College

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Megan Escalante