Overview
Work History
Education
Skills
Timeline
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Megan Ferlazzo

Culpeper,VA

Overview

7
7
years of professional experience

Work History

Waitress

Grass Rootes of Culpeper
07.2016 - 07.2023


  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Toured and sold the venue to prospective clients.
  • Increase sales by 15% margins per check.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Followed OSHA health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Volunteered for extra shift during holidays, and other busy periods alleviating staff shortages.

External President

Medlife, Virginia Polytechnic Institution
10.2019 - 05.2023
  • Member 2019- 2021, Secretary 2021-2022
  • Serving out the Virginia Tech motto of UT Prosim
  • Fundraising for COVID relief in the community
  • Fundraised over 5,000 for the organization to help support different organization activities
  • Facilitated outreach activities to build community awareness.
  • Volunteering and outreach to serve low income communities
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Planned and delivered numerous activities and special events.

Server /Shift Lead Manager

Gillies
10.2022 - 05.2023
  • Promoted to shift manager after 4 months of working
  • Worked well in a team setting, providing support and guidance.
  • Oversaw HR operations with scheduling, disbursement of pay, and managing shifts.
  • Worked effectively in fast-paced environments.
  • Utilized a POS system to track sales and document it for managers to review.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Handled restocking and inventory updates and documented it, for managers
  • Set overall vision and provided team leadership.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Delegated high volumes of work to empower team, build trust, and assist with professional development.

Education

Bachelor of Science - Nutrition Food And Exercise

Virginia Polytechnic And State University
Blacksburg, VA

Skills

  • Customer Needs Assessments
  • Responding to Technical Questions
  • Microsoft Software Proficiency
  • First Aid/CPR
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Problem-Solving

Timeline

Server /Shift Lead Manager

Gillies
10.2022 - 05.2023

External President

Medlife, Virginia Polytechnic Institution
10.2019 - 05.2023

Waitress

Grass Rootes of Culpeper
07.2016 - 07.2023

Bachelor of Science - Nutrition Food And Exercise

Virginia Polytechnic And State University

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Megan Ferlazzo