Megan Fortney
New Braunfels,TX
Summary
Dynamic professional with a rich background in hospitality and customer service, notably at Trattoria Lisina. Excelled in enhancing guest experiences and streamlining operations, showcasing strong work ethic and proficiency in Microsoft Excel. Achieved significant improvements in customer satisfaction and team efficiency, leveraging exceptional service skills and effective writing abilities to drive business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Trattoria Lisina
Driftwood, TX
04.2024 - Current
- Server in a fine dining restaurant
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Bartender
The Army Retirement Center
San Antonio, TX
06.2023 - 03.2024
- Bartender and server in a fine dining restaurant
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Planned and coordinated special events to boost customer numbers and profits.
Server
The Reel Seafood House
New Braunfels, TX
09.2021 - 05.2023
- Server in a local seafood restaurant
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Assistant Manager and Bartender
Las Fontana’s
New Braunfels, TX
02.2020 - 06.2021
- Server in a restaurant setting
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
Take Out Specialist
BJ'S Restaurant & Brewhouse
New Braunfels, TX
09.2019 - 02.2020
- Cash duties, customer service, food handler, food runner
- Adhered to company policies regarding food handling procedures.
- Kept work area organized throughout shift hours.
- Provided friendly customer service while interacting with guests in person or over the phone.
WIC Clerk
WIC
San Marcos, TX
08.2019 - 09.2019
- Working in an office setting at a local WIC clinic
- Working with clients to navigate the program
- Performed clerical duties such as filing paperwork, copying documents, faxing forms.
- Organized and maintained accurate records of client information and transactions.
Server
Friesen Haus
New Braunfels, TX
07.2017 - 08.2019
- Server in a German restaurant
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
Sales Representative
Dicks Classic Garage
San Marcos, TX
10.2017 - 12.2018
- Front desk sales at a car museum
- Developed and maintained relationships with customers to ensure repeat business.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Analyzed customer feedback to improve products and services.
- Identified customer needs by asking questions and advising on best solutions.
Waitress
Bonjour Texas
New Braunfels, TX
08.2015 - 05.2017
- Waitress, food preparation
- Organized take-out orders efficiently according to customer requests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers and provided menus.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Education
Bachelor of Arts - Political Science and Sociology
Texas State University
San Marcos, TX05.2018
Skills
- Customer Service
- Microsoft Excel
- PowerPoint
- Employee Training
- Proficient in German
- Effective Writing Skills
- Exceptional customer service
- Strong work ethic
- Serving Experience
- Recruiting
Certification
- Food Handler Certification
- TABC Certification
Additional Information
Experience using the internet, Microsoft Word, and PowerPoint
Languages
German, Fluent
Languages
German
Professional
Timeline
Server
Trattoria Lisina
04.2024 - Current
Bartender
The Army Retirement Center
06.2023 - 03.2024
Server
The Reel Seafood House
09.2021 - 05.2023
Assistant Manager and Bartender
Las Fontana’s
02.2020 - 06.2021
Take Out Specialist
BJ'S Restaurant & Brewhouse
09.2019 - 02.2020
WIC Clerk
WIC
08.2019 - 09.2019
Sales Representative
Dicks Classic Garage
10.2017 - 12.2018
Server
Friesen Haus
07.2017 - 08.2019
Waitress
Bonjour Texas
08.2015 - 05.2017
Bachelor of Arts - Political Science and Sociology
Texas State University
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