Megan Fox
Sicklerville,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Manager
Massage Envy Turnersville
Sicklerville, NJ
06.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
Guest Service Representative
Anushka Spa, Salon & Cosmedical Centre
West Palm Beach, FL
09.2019 - 05.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Front Desk Associate
Massage Envy Turnersville
Sicklerville, NJ
06.2019 - 09.2019
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Certificate of Alcohol And Drug Counseling -
Rowan College of South Jersey
Sewell, NJ08.2023
Skills
- Managing Employee Relations
- Managing Cash Register
- Contract Development and Management
- Strategic Planning
- Managing Reception
- Staff Management
- Employee Coaching and Motivation
- Managing Terminations
- Scheduling and Coordinating
- Performance Tracking and Evaluations
Timeline
Manager
Massage Envy Turnersville
06.2020 - Current
Guest Service Representative
Anushka Spa, Salon & Cosmedical Centre
09.2019 - 05.2020
Front Desk Associate
Massage Envy Turnersville
06.2019 - 09.2019
Certificate of Alcohol And Drug Counseling -
Rowan College of South Jersey