Megan Gaudet
South Portland,ME
Summary
Detail-oriented professional with a strong foundation in customer service and patient care. Proven ability to streamline processes and enhance communication between teams, ensuring efficient operations and high patient satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
Maine Health
Portland, ME
08.2024 - Current
- Facilitated patient admissions by collecting and verifying necessary documentation.
- Maintained accurate electronic health records for compliance and accessibility.
- Managed insurance verification, resolving discrepancies to expedite patient access.
- Mentored junior staff members, fostering a collaborative environment to improve overall team performance.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Ensured adherence to regulatory requirements during patient admission processes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Patient Care Technician
Maine Health
Portland, ME
03.2022 - 08.2024
- Provided direct patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records and documentation to ensure compliance with healthcare regulations.
- Trained new staff on best practices for patient care and safety protocols, enhancing team efficiency.
- Advocated for patients' rights and needs within healthcare settings, fostering a supportive environment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Assistant Daycare Manager and Lead Teacher
Leap N Learn
Saco, ME
02.2015 - 12.2021
- Supervised daily operations, ensuring compliance with state regulations and safety standards.
- Developed and implemented curriculum enhancements to promote child development and engagement.
- Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
- Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
- Collaborated with staff to design engaging daily activities that fostered social, emotional, cognitive, and physical growth in children.
- Ensured compliance with all local, state, and federal regulations regarding childcare operations and licensing requirements.
- Streamlined enrollment processes for increased efficiency and improved parent experience.
- Maintained a safe, nurturing environment for children through diligent monitoring of facilities and strict adherence to safety protocols.
- Monitored staff-to-child ratios per licensing standards confirming adherence to mandated guidelines at all times ensuring a safe environment for children in attendance.
- Conducted regular assessments of children''s progress to inform adjustments in programming as needed for optimal individualized learning experiences..
- Stayed current on guidelines to maintain compliant program operations.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
Education
Bachelor of Science - Early Childhood Development
Farmington College
Farmington, ME05-2014
High School Diploma -
South Portland High School
South Portland, ME05-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Patient Access Specialist
Maine Health
08.2024 - Current
Patient Care Technician
Maine Health
03.2022 - 08.2024
Assistant Daycare Manager and Lead Teacher
Leap N Learn
02.2015 - 12.2021
Bachelor of Science - Early Childhood Development
Farmington College
High School Diploma -
South Portland High School