Megan Gemma
Cumming,GA
Summary
Knowledgeable employee experienced in fulfilling animal health requirements. Skilled handler with absolute comfort controlling and calming animals.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden Restaurant
Dawsonville, GA
11.2023 - Current
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Veterinary Assistant
Atlanta Animal Hospital
Cumming, GA
08.2023 - 10.2023
- Performed testing and completed blood counts.
- Educated clients on post-surgical care and nutrition.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Assisted in examination and treatment of animals in veterinary clinic.
- Prepared and administered diets and feedings according to instructions.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
Veterinary Assistant
Crestview Animal Hospital
Cumming, GA
11.2022 - 06.2023
- Performed testing and completed blood counts.
- Educated clients on post-surgical care and nutrition.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Prepared and administered diets and feedings according to instructions.
- Restrained animals for examination and treatment.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Hostess
Umi
Buckhead, GA
07.2022 - 10.2022
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Dog Daycare Attendant
Delightful Dog
Marietta, GA
01.2022 - 02.2022
- Identified opportunities for improvement in daycare operations based on client feedback, resulting in increased customer satisfaction rates.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
Barn Hand
Hidden Creek Farm
Valdosta, GA
06.2016 - 08.2020
- Ensured proper care for injured or sick animals by administering prescribed medications and treatments under veterinarian guidance.
- Rotated animals between grazing areas to provide enough access to food.
- Assisted in the organization of on-site events including open houses and riding clinics showcasing the facility''s offerings.
- Enhanced animal well-being through attentive care, proper feeding, and regular health checks.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Examined animals for signs of sickness and overall herd health.
- Consistently met deadlines for daily chores and special projects, contributing to the smooth operation of the barn.
- Observed animals and notified supervisor of signs of illness.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GA05.2027
Skills
- Food handling
- Food and Beverage Service
- Relationship Management
- Quality Control
- Teamwork and Collaboration
- Animal Enrichment
- Human and Animal Safety
- Medication Administration
- Attention to Detail
- Animal Care
- Dependable and Responsible
- Veterinary Knowledge
Timeline
Server
Olive Garden Restaurant
11.2023 - Current
Veterinary Assistant
Atlanta Animal Hospital
08.2023 - 10.2023
Veterinary Assistant
Crestview Animal Hospital
11.2022 - 06.2023
Hostess
Umi
07.2022 - 10.2022
Dog Daycare Attendant
Delightful Dog
01.2022 - 02.2022
Barn Hand
Hidden Creek Farm
06.2016 - 08.2020
Bachelor of Science - Biology
Kennesaw State University