Megan Gillis
Summary
Motivated shift supervisor known for strong conflict resolution and attention to detail. Successfully managed inventory and provided training to staff, contributing to enhanced service quality and operational efficiency. Excellent with time management regarding tasking. Had great relationships with my baristas, fellow supervisors, manager, and district manager.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Barre3
Eagle
09.2025 - Current
- Greeted clients warmly and directed them to appropriate services.
- Processed payments and handled cash transactions accurately.
- Coordinated communication between clients and fitness instructors effectively.
- Provided information about classes, memberships, and promotions clearly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Shift Supervisor
Starbucks
Eagle
12.2022 - 09.2024
- Supervised daily operations and maintained store standards.
- Managed inventory levels and coordinated product deliveries.
- Resolved customer complaints to enhance service experience.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Monitored staff performance to ensure quality standards were met.
Barista
Starbucks
Eagle
08.2021 - 12.2022
- Prepared and served high-quality beverages to customers efficiently.
- Operated coffee machines and equipment following safety protocols.
- Assisted in training new baristas on beverage preparation techniques.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Health Sciences -
Boise State University
Boise, ID12-2026
Associate of Science -
Antelope Valley College
Lancaster, CA08-2022
College of The Canyons
Valencia, CA05-2020
Skills
- Customer service
- Conflict resolution
- Inventory management
- Client interaction
- Administrative support
- Attention to detail
- Time management
Timeline
Front Desk Receptionist
Barre3
09.2025 - Current
Shift Supervisor
Starbucks
12.2022 - 09.2024
Barista
Starbucks
08.2021 - 12.2022
Health Sciences -
Boise State University
Associate of Science -
Antelope Valley College
College of The Canyons