Megan Hobbs
Honolulu,HI
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
2
2
years of professional experience
Work History
Hostess
Marstons Restaurant
Santa Clarita
08.2023 - 07.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
Lead Barista
Bodhi Leaf Coffee Traders
Santa Clarita, CA
06.2022 - 07.2024
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Provided coaching and feedback to staff members regarding performance expectations.
Education
High School Diploma -
Castaic High School
Castaic, CA05-2024
Some College (No Degree) - Pre Nursing
Hawaii Pacific University
Honolulu, HISkills
- Dining room management
- Food Running
- Guest complaint resolution
- Event Planning
- Guest Engagement
- Reservations Management
- Seating coordination
- Server Support
- Customer Service
- Complaint Handling
- Group reservations management
- Seating arrangements
- Greeting guests
- Safe Food Handling
Timeline
Hostess
Marstons Restaurant
08.2023 - 07.2024
Lead Barista
Bodhi Leaf Coffee Traders
06.2022 - 07.2024
High School Diploma -
Castaic High School
Some College (No Degree) - Pre Nursing
Hawaii Pacific University