Megan Hobby
Snow Camp,NC
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
UNC Children's Hospital- Pediatric ICU
01.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Customer Service Representative
Medi USA
04.2018 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Certified Nursing Assistant
Blakey Hall
02.2017 - 11.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
No Degree - CNA 1
Alamance Community College
Graham, NC 12.2021
High School Diploma -
Southern Alamance High School
Graham, NC06.2016
Skills
- Family Support and Assistance
- Responding to Emergencies
- Charting Expertise
- General Housekeeping Abilities
- Grooming and Bathing Assistance
- ICU Experience
- Recording Vital Signs
- Inpatient Care
- Monitor Vitals
- Stress Management
- Time Management
Certification
- CNA - Certified Nurse Assistant
- BLS
- EKG Certification
Timeline
Certified Nursing Assistant
UNC Children's Hospital- Pediatric ICU
01.2022 - Current
Customer Service Representative
Medi USA
04.2018 - 11.2022
Certified Nursing Assistant
Blakey Hall
02.2017 - 11.2017
No Degree - CNA 1
Alamance Community College
High School Diploma -
Southern Alamance High School
- CNA - Certified Nurse Assistant
- BLS
- EKG Certification
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