Megan Homola
Jacksonville
Summary
Dynamic and results-driven Cashier Team Lead at Panera Bread with proven expertise in cash handling and team leadership. Enhanced customer satisfaction through effective problem-solving and training initiatives. Recognized for optimizing operations and maintaining high standards of service, contributing to improved sales performance and a positive work environment.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Panera Bread
Jacksonville, FL
05.2024 - Current
- Oversaw daily operations to maintain efficient cash handling and customer service.
- Delivered training sessions to onboard cashiers with company standards and technology.
- Coordinated team schedules to optimize coverage during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Supervised daily operations to ensure smooth cash handling and customer service.
- Collaborated with management to develop strategies for improving sales performance.
- Conducted regular audits of cash drawers to maintain accuracy and compliance.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Janitor
Circle K
Tampa, FL
08.2023 - 04.2024
- Sustained high standards of cleanliness across the facility.
- Executed cleaning tasks using equipment effectively.
- Supported inventory control of cleaning supplies and materials.
- Reported maintenance issues to ensure prompt resolution and safety compliance.
Cashier
Circle K
Virginia, MN
12.2022 - 07.2023
- Handled customer transactions swiftly via point-of-sale systems.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to ensure smooth store operations.
- Monitored inventory levels and restocked shelves as needed.
- Adhered to safety and sanitation guidelines in daily tasks.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Restaurant Hostess
BoomTown
Eveleth, MN
04.2018 - 09.2020
- Created an inviting atmosphere by warmly greeting guests.
- Assisted in training new staff on customer service protocols and restaurant policies.
- Collaborated with servers to ensure seamless communication between front and back of house.
- Streamlined seating arrangements by efficiently managing reservations and waitlists.
- Handled guest inquiries and complaints professionally to enhance customer satisfaction.
- Monitored dining area for cleanliness and readiness, ensuring optimal guest experience.
- Coordinated with kitchen staff to manage food delivery times effectively during peak hours.
- Supported event planning efforts by organizing seating charts for special occasions.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
High School Diploma -
Eveleth Gilbert Highschool
Eveleth, MNSkills
Customer service
Team leadership
Problem-solving
Cash handling
Punctual and reliable
Positive attitude
Flexible schedule
Cash register operation
Cash handling expertise
Store opening and closing
Money handling
Cashier training
Timeline
Cashier Team Lead
Panera Bread
05.2024 - Current
Janitor
Circle K
08.2023 - 04.2024
Cashier
Circle K
12.2022 - 07.2023
Restaurant Hostess
BoomTown
04.2018 - 09.2020
High School Diploma -
Eveleth Gilbert Highschool