Megan Ianke
Louisville,KY
Summary
Dynamic professional with a strong customer service focus and expertise in employee training. Proven ability to enhance guest experiences and drive team motivation in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Shift Lead
TopGolf
Louisville, KY
10.2022 - Current
- Supervised daily operations, ensuring smooth workflow and team collaboration.
- Trained and mentored new staff on service protocols and equipment usage.
- Implemented efficient processes to enhance guest experiences during peak hours.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Bar Manager
Frank's Whiskey Place
Louisville, KY
02.2023 - 08.2024
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service techniques.
- Developed innovative drink menus, enhancing overall guest experience and satisfaction.
- Managed inventory control processes, reducing waste and optimizing stock levels.
- Implemented staff scheduling systems to improve efficiency during peak hours.
- Collaborated with vendors to negotiate pricing agreements, improving cost management practices.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Supervisor
Kroger
Louisville, KY
04.2020 - 10.2022
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Trained team members on best practices in customer service and inventory management.
- Analyzed sales data to identify trends, informing decisions on product placement and promotions.
- Implemented process improvements, enhancing efficiency in product stocking and merchandising.
Supervisor and Department Specialist
Kohls Department Store
Louisville, KY
11.2015 - 08.2019
- Supervised daily operations to ensure smooth workflow and adherence to company policies.
- Trained and mentored team members, enhancing overall staff performance and engagement.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented process improvements that increased efficiency in customer service operations.
Education
Associate of Science - Buisness
Jefferson Community And Technical College
Louisville, KY06-2022
Skills
- Customer service focus
- Employee training
- Team motivation
- Work delegation
- Implement events per POC specifications
- Trained as bartender
Timeline
Bar Manager
Frank's Whiskey Place
02.2023 - 08.2024
Shift Lead
TopGolf
10.2022 - Current
Supervisor
Kroger
04.2020 - 10.2022
Supervisor and Department Specialist
Kohls Department Store
11.2015 - 08.2019
Associate of Science - Buisness
Jefferson Community And Technical College