Megan Jermolenko
Sioux Falls,SD
Summary
Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Sephora
09.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Store Manager
Aerie By American Eagle
10.2017 - 09.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
Team Leader
Target
05.2013 - 11.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Evaluated staff performance and provided coaching to address inefficiencies.
Apparel Associate
Shopko
02.2007 - 05.2013
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Used POS system to process sales, returns and exchanges.
Education
No Degree - Graphic Design
South Dakota State University
Brookings, SDSkills
- Microsoft Windows
- Google Docs
- Staff Management
- Customer Service
- Product and Service Sales
- Manage Budgets
- Project Management
- Goals and Performance
Timeline
Assistant Store Manager
Sephora
09.2021 - Current
Store Manager
Aerie By American Eagle
10.2017 - 09.2021
Team Leader
Target
05.2013 - 11.2017
Apparel Associate
Shopko
02.2007 - 05.2013
No Degree - Graphic Design
South Dakota State University
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