Summary
Overview
Work History
Education
Skills
Timeline
Communication
Generic

Megan Kalejo

Las Vegas

Summary

Experienced customer service professional with a proven track record of enhancing team performance and customer satisfaction. Skilled in managing customer service operations and optimizing workflows to improve efficiency. Possesses expertise in conflict resolution and team leadership, ready to drive success in any customer-focused role.

Overview

19
19
years of professional experience

Work History

Customer Service

JCPenney
10.2021 - Current
  • I handle all online orders, pick up in store, and ship to home. I also place orders for customers and handle refunds and exchanges for in-store purchases, online purchases and orders that have not been picked up by customers or received. I pick pack and ship merchandise while keeping a daily long of all orders that go in and out. I also keep track of markdown merchandise. I am in charge of customer service, anything from processing purchases to resolving issues. I'm in charge of keeping the back stock room and on floor neat and in order. I also handle shipment check-in I check in packages an I placed them in order. I do curbside pickups, and build pallets of inventory that needs to be shipped back to the warehouse.

Page

West Charleston Library
03.2017 - 01.2021
  • I keep library shelves clean and organized. I check-in and put books, movies, CD's, and audio books up in proper places. I find and pull material for customers, and I help them find materials with the computer. I also handle the back room placing materials in order and preparing orders for customers, sending material to other libraries for customers to pick up.

CSR (customer service representative)

Blockbuster Videos
01.2007 - 06.2012
  • My key responsibilities at Blockbuster was to help customers with finding/selecting movies titles, and to check them out at the register. I would also up sell candy, popcorn, and soda. Stocking coolers and snacks was a daily must. I would open and close the store while checking in movies and putting them away in alphabetical order by genres while maintaining an organized workspace. I would also help customers join out rewards groups and get them signed up to be card holders.

Education

GED -

Durango High School
Las Vegas, NV
10.2009

Skills

  • Effective customer service
  • Work ethic and integrity
  • Time management skills
  • Customer assistance
  • Upselling expert
  • Oral communication skills
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving

Timeline

Customer Service

JCPenney
10.2021 - Current

Page

West Charleston Library
03.2017 - 01.2021

CSR (customer service representative)

Blockbuster Videos
01.2007 - 06.2012

GED -

Durango High School

Communication

I work well with others and I am a team player. When it comes time to do a project, big or small, I like to take charge and get everyone involved to get the job done right and on time. Once I start something, I see it through to the end. I am fast learning and good at following directions.

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