Megan Kirby
Hillsborough,NJ
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
03.2022 - Current
- Maintained regular and consistent attendance and punctuality.
- Provided exceptional customer service, fostered friendly relationships with regular customers.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Kept product inventory stocked during times of customer congestion and high demand.
- Addressed specific customer questions and requests, consulting management on issues outside of scope.
- Trained new employees, sharing knowledge and expertise of beverages, technologies, and techniques.
- Recommended products based on solid understanding of individual customer needs and preferences.
Regular Babysitter
Swati Vakani and Praveen Neppalli
05.2019 - Current
- Offered age-appropriate, fun, and educational activities for children ranging in age from two months to seven years.
- Maintained safe and clean play environment.
- Provided emotional support and stability for children, both in moments of distress as well as through consistent communication over the years.
- Fostered great relationship with entire family through consistent communication
- Developed keen understanding of family routines and values.
Guest Ambassador
Liberty Science Center
05.2021 - 08.2021
- Helped to create entertaining, fun and memorable guest experiences.
- Collaborated with team members to handle guests' needs and maintain safety protocols.
- Provided guests with information on exhibits and attractions, accomodations, and services.
- Provided additional information on exhibit features through independent research and study of exhibit materials.
- Delivered exceptional customer service to every guest by leveraging extensive knowledge of exhibits and creating welcoming, positive experiences.
Call Center Representative
Xtend Healthcare
01.2021 - 05.2021
- Registered New Jersey residents for COVID-19 vaccinations as well as updated existing vaccine registration accounts with most current details.
- Trained on New Jersey's COVID-19 vaccine registration procedures and resources.
- Applied training to answer questions about vaccine eligibility, availability, and scheduling.
- Assisted in outreach initiatives for vulnerable communities.
Beauty Consultant Sales Representative
Walgreens
06.2018 - 04.2019
- Arranged merchandise to present visually appealing displays and attract clientele.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and in instances of short-staffing to alleviate stress on the team and provide great customer service.
Education
Bachelor of Arts - History
The College of New Jersey
Trenton, NJ07.2024
Skills
- Leadership experience
- Child Supervision
- Behavior monitoring and management
- Early Childhood Development
- Educational Activities Planning
- Exceptional communication
- First Aid Training
- Customer Relations
- Customer Needs Assessment
Timeline
Barista Trainer
Starbucks
03.2022 - Current
Guest Ambassador
Liberty Science Center
05.2021 - 08.2021
Call Center Representative
Xtend Healthcare
01.2021 - 05.2021
Regular Babysitter
Swati Vakani and Praveen Neppalli
05.2019 - Current
Beauty Consultant Sales Representative
Walgreens
06.2018 - 04.2019
Bachelor of Arts - History
The College of New Jersey