Summary
Overview
Work History
Education
Skills
Timeline
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Megan Kirkpatrick

Fredericksburg,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

CSR

Copart
09.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.

Administrative Assistant

Manheim
01.2013 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Track and submit employee timesheets to accounting department for payroll processing.

CSR

Kmart
03.2008 - 07.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

High School Diploma -

Stafford Senior High School
Fredericksburg, VA
05.1999

Skills

  • Recordkeeping Strengths
  • Research
  • Quality Assurance Controls
  • Retail Sales Customer Service
  • Computer Proficiency
  • Typing Proficiency
  • Multi-Line Telephone Operation
  • Team Development
  • Administrative Support
  • Office Equipment Proficiency
  • Professional Telephone Demeanor
  • Managing Multiple Tasks

Timeline

CSR

Copart
09.2021 - Current

Administrative Assistant

Manheim
01.2013 - 03.2020

CSR

Kmart
03.2008 - 07.2013

High School Diploma -

Stafford Senior High School

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Megan Kirkpatrick