Summary
Overview
Work History
Education
Skills
Timeline
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Megan Landrum

Megan Landrum

The Woodlands,TX

Summary

Hospitality professional with track record of providing top-tier service and ensuring customer satisfaction in busy restaurant settings. Known for strong team collaboration and adaptability to changing demands. Reliable and resourceful, with focus on effective communication and multi-tasking.

Overview

13
13
years of professional experience

Work History

Food Delivery Driver

DoorDash
03.2020 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.

Server Shift Leader

Bruno's Italian Kitchen
01.2018 - 03.2020
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Contributed ideas for improving server procedures during weekly meetings with management staff.

Restaurant Food Server

Tommy Bahama
01.2017 - 12.2017
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
  • Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.

Banquet Server

Landry's Seafood House
06.2011 - 12.2016
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.

Education

History Education

Lamar University
Beaumont, TX

Skills

  • Multitasking Abilities
  • Product presentation
  • Server training
  • Daily specials promotion
  • Table management
  • Guest Relations
  • Upselling techniques
  • Point of sale operation
  • Food safety practices
  • Energy and stamina
  • Memory retention
  • Fine dining etiquette

Timeline

Food Delivery Driver

DoorDash
03.2020 - Current

Server Shift Leader

Bruno's Italian Kitchen
01.2018 - 03.2020

Restaurant Food Server

Tommy Bahama
01.2017 - 12.2017

Banquet Server

Landry's Seafood House
06.2011 - 12.2016

History Education

Lamar University

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Megan Landrum