Megan Lilljedahl
North Richland Hills,TX
Summary
Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Escrow Assistant
Capital Title of Texas LLC
07.2020 - Current
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Communicate with title insurance representatives, loan officer, escrow processors and team members, title company, real estate agents, and clients to assist escrow officer in the closing process
- Read all contracts, commitments, and closing instructions to complete them in a timely fashion to ensure escrow closing
- Maintain proper accounting procedures when depositing and removing earnest money from the escrow account
Business Development and Marketing
Rattikin Title Company
11.2018 - 04.2020
- Daily performance of all related marketing and sales promotion for two escrow officers in the company
- Successfully recruited new business
- Serviced selected current accounts not already serviced by another representative
- Worked closely with Escrow Teams to ensure client satisfaction
- Monitored daily reports to identify lost business or client trends
- Planned events and coordinated with outside vendors such as florists, catering, TABC certified bartenders, liquor vendors, decoration rentals, etc
- Created a positive image of the company through professional appearance, actions, and conduct to fellow employees and customers
- Established a professional working rapport with customers to ensure their best experience
Remarketing Supervisor
Mercedes-Benz Financial Services
07.2015 - 12.2016
- Handled escalated issues utilizing strong trouble shooting techniques, de-escalating, and problem solving
- Evaluated business metrics to use effective critical thinking through probing questions to identify solutions in unique situations, while demonstrating sound business judgement
- When handling escalated situations, using my ability to establish trust and rapport with clients to achieve client satisfaction
- Monitored and delivered weekly, monthly and annual management reports to set and achieve performance targets and to adapt and implement changes as market and business conditions evolve
- Worked closely with upper management in a wide variety of departments to ensure smooth operation of the department and to ensure delivery of timely and accurate manner in response to inquiries and/or service issues
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Remarketing Agent
Mercedes-Benz Financial Services
03.2014 - 07.2015
- Established contact with customers regarding lease end balances
- Negotiated payment plans and settlements
- Researched and analyzed customers' questions and disputes
- Created waivers or custom work baskets to resolve issues within levels of responsibility
- Acted as a liaison between the customer, dealership, and internal departments
- Consistently met or exceeded departments goals for abandonment/service levels, quality, and compliance
- Employee of the Month- April 2015
Education
Bachelor of Integrated Studies -
University of Texas At Arlington
Arlington, TX05.2016
Associate of Science -
Central Arizona College
Coolidge, AZ05.2008
Skills
- Conflict Management
- Negotiation
- Mentoring
- Logistics
- Critical thinking
Additional Information - Core Competencies
- Excellent communication and organizational skills
- Exceptional customer service
- Strong negotiation, sales and conflict resolution skills
- Proven ability to lead, coach and develop direct reports while offering products and/or services to fit customer needs
Timeline
Escrow Assistant
Capital Title of Texas LLC
07.2020 - Current
Business Development and Marketing
Rattikin Title Company
11.2018 - 04.2020
Remarketing Supervisor
Mercedes-Benz Financial Services
07.2015 - 12.2016
Remarketing Agent
Mercedes-Benz Financial Services
03.2014 - 07.2015
Associate of Science -
Central Arizona College
Bachelor of Integrated Studies -
University of Texas At Arlington
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