Summary
Overview
Work History
Education
Skills
Timeline
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Megan Ly

Portland,OR

Summary

Dedicated candidate eager to leverage knowledge in social sciences, adult learning and program development. Skilled in training development and facilitation in virtual, hybrid, and in person environments. Specialized in soft skills training and conflict resolution. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.

Overview

13
13
years of professional experience

Work History

Training Specialist

DAT Solutions
11.2021 - Current
  • Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
  • Streamlined onboarding process for new hires, resulting in reduced time to productivity.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Created and maintained detailed training records and reports for management review.
  • Facilitated virtual, in-person and blended learning sessions.
  • Effectively resolved customer complaints and escalations.

Training and Quality Consultant

VW Credit Inc.
04.2011 - 04.2018
  • Designed and facilitated new hire onboarding training and continuous learning.
  • Collaborated with cross-functional teams to successfully deliver comprehensive training for multiple departments.
  • Enhanced communication among team members, fostering a collaborative and supportive work environment.
  • Performed monthly quality monitoring and coaching for all inbound Customer Support representatives.
  • Performed monthly quality monitoring and coaching for all back-end representatives.
  • Analyzed quality and performance data to support operational decision-making.
  • Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.

Education

Bachelor of Science - Psychology/Social Science

Portland State University
Portland, OR
12.2020

Skills

  • Classroom Expertise
  • Workshop Facilitation
  • Employee Development
  • Needs Analysis
  • Training Program Development
  • Organizational Skills
  • Blended Learning
  • Soft Skills Training
  • Adult Learning Theory
  • Instructional Design
  • Time Management
  • Conflict Resolution

Timeline

Training Specialist

DAT Solutions
11.2021 - Current

Training and Quality Consultant

VW Credit Inc.
04.2011 - 04.2018

Bachelor of Science - Psychology/Social Science

Portland State University

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Megan Ly