Megan Lyman

• Enhanced system efficiency by identifying and resolving technical issues within Medent.
• Managed user access across Medent, Active Directory, Meditech, and various healthcare applications.
• Participated in formulating IT strategies to support long-term organizational goals.
• Assisted patients via phone with portal issues.
• Executed and evaluated reports to maintain project progress.
• Provided solutions to technical problems via IT help desk phone interactions.
• Supported administrative tasks at physician clinic reception.
• Demonstrated expertise in Microsoft applications through consistent daily use.
• Facilitate bi-weekly classes focused on Medent for end users.

Managed several office tasks, shipping and receiving, printed and embroidered apparel, purchasing, helped maintain store websites, reception, processed customer orders, and performed many customer service tasks.

• Executed multiple tasks addressing clients' financial requirements, including wire transfers, updated bank accounts for derivatives, late night investments, andvarious loan/collateral accounts.
• Maintained bank excel sheets and banking systems with customer information, performed many customer service tasks via email and phones, and trained new employees within our unit and India remotely.
• Facilitated audit confirmations through confirmation.com for account auditors.