Megan Lyonnais Silva
Wellington,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, serving food managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and Passionate about creating positive and memorable experiences for guest.
Overview
2026
2026
years of professional experience
Work History
Server
Moon Thai & Japanese
Royal Palm Beach, Go
09.2025 - Current
- Crafted unique cocktails and beverages, enhancing customer experience and satisfaction.
- Managed inventory levels, ensuring timely restocking of supplies and efficient bar operations.
- Provided exceptional customer service, establishing rapport with patrons to foster repeat business.
- Trained new staff on bartending techniques and company procedures, promoting teamwork and efficiency.
- Maintained cleanliness of bar area, adhering to health and safety regulations for food handling.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
- Assisted in training new servers on menu knowledge and customer service techniques.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Bartender / Security
Cruzan Amphitheater
Royal Palm Beach Fl
2007 - 2012
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
Bartender
Kontiki Wine and Raw Bar
Wellington, FL
12.2024 - Current
- Prepared and served beverages following standard recipes and presentation guidelines.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Engaged with customers to provide exceptional service and address inquiries promptly.
- Adhered to health and safety regulations while preparing and serving drinks.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Restaurant Bar Manager
Big Rocco’s
Royal Palm Beach
12.2019 - 12.2024
- Oversaw bar operations, ensuring compliance with health and safety regulations.
- Developed and implemented staff training programs to enhance service quality.
- Managed inventory levels, reducing waste through efficient ordering processes.
- Collaborated with kitchen staff to create cohesive bar and food menus.
- Developed cocktail menu, enhancing customer experience and increasing repeat business.
- Trained and mentored staff on best practices in customer service and bartending techniques.
- Collaborated with kitchen staff to synchronize food and beverage offerings for optimal guest satisfaction.
- Implemented promotional events, boosting bar revenue during peak hours.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Cultivated a strong social media presence for the establishment by regularly posting updates on events, promotions, and featured menu items.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Increased sales Number% annually by creating and implementing marketing plans, menus, specials and promotions.
- Decreased labor costs Number% by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed inventory control, reducing waste through efficient stock management practices.
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
Bar Manager
Fuzzy’s
Naples, FL
01.2012 - 12.2019
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Established relationships with suppliers, negotiating favorable terms to improve cost-efficiency of bar supplies.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
Education
High School Diploma -
Estero High
Estero, FL05.2007
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health and safety
- Training and mentoring
- Responsible alcohol service
- Bar management
- Inventory management
- Staff scheduling
- Health codes compliance
- Conflict resolution
- Customer relationship building
- Guest interaction
- Outgoing personality
- Safety awareness
- Mixology expertise
- Verbal and written communication
- Restaurant management
- Organizational growth
- Decision-making
- Cash handling
- Team building
- ServSafe compliance
- Money handling
- Coaching and mentoring
- Safe food handling
- Training and onboarding
Timeline
Server
Moon Thai & Japanese
09.2025 - Current
Bartender
Kontiki Wine and Raw Bar
12.2024 - Current
Restaurant Bar Manager
Big Rocco’s
12.2019 - 12.2024
Bar Manager
Fuzzy’s
01.2012 - 12.2019
Bartender / Security
Cruzan Amphitheater
2007 - 2012
High School Diploma -
Estero High