Megan Machado
Houston,TX
Summary
Results-driven professional with a strong background in customer service and employee training. Demonstrated success in childcare, fostering a safe and engaging environment. Expertise in enhancing team collaboration and delivering impactful solutions in fast-paced settings. Committed to continuous learning and adaptability, with a proven ability to acquire and apply new knowledge effectively.
Overview
3
3
years of professional experience
Work History
Server Trainer
Cinepolis Luxury Cinemas
Tomball, Texas
05.2025 - 08.2026
- Trained new servers on menu items and service standards to ensure exceptional guest experiences.
- Conducted role-playing scenarios to improve server-customer interactions and boost service confidence.
- Observed server performance and provided constructive feedback to promote skill development.
- Collaborated with team members to ensure consistent service quality.
- Served food and beverages to guests, providing care to each guest.
- Completed long shifts of 10 to 12 hours, walking around 10,000 steps per shift.
Babysitter
Independant
New Orleans, Louisiana
03.2025 - 02.2026
- Monitored children's safety and well-being to provide peace of mind for parents. while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Created safe and clean play environment to support children's physical and emotional well-being.
- Resolved conflicts among children to foster positive relationships.
- Cared for children of various ages and assisted with feeding, dressing, and daily activities.
- Prepared and served nutritious meals and snacks for children.
- Maintained a positive attitude while being patient and understanding with the children.
Cashier
HEB Grocery Store
Tomball, Texas
04.2023 - 12.2025
- Processed customer transactions accurately and efficiently at HEB Grocery Store.
- Processed cash, credit, and debit transactions accurately, ensuring compliance with store policies.
- Resolved customer complaints swiftly, contributing to a positive shopping environment.
- Maintained clean, organized checkout areas to improve customer satisfaction.
- Collaborated with team members to ensure smooth store operations during busy hours.
Education
Associate of Science - Biological Sciences
Loyola University, New Orleans
New Orleans, LA05-2026
Skills
- Employee training
- Customer service
- Conflict resolution
- Conflict management
- Team collaboration
- Guest safety
- Attention to detail
- Time management
- Multitasking
- Problem solving
- Communication skills
- Policy enforcement
- Childcare
- Infant care experience
- Child monitoring
Accomplishments
- Dean's List Member
Timeline
Server Trainer
Cinepolis Luxury Cinemas
05.2025 - 08.2026
Babysitter
Independant
03.2025 - 02.2026
Cashier
HEB Grocery Store
04.2023 - 12.2025
Associate of Science - Biological Sciences
Loyola University, New Orleans