Megan Manning
Springfield,VA
Summary
Dynamic and dedicated professional with extensive experience at Costco, excelling in customer service and cash handling. Known for building strong customer relationships and resolving issues effectively, contributing to increased loyalty. Proven ability to manage transactions accurately while maintaining a positive shopping experience through exceptional communication and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Costco
12.1999 - 12.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma - General Studies
Lake Braddock Secondary High School
Burke, VA06.2000
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Order taking
- Written and verbal communication
- Professionalism and courtesy
- Cash register systems
- Cash handling expertise
- Cash management
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Issue resolution
- Refunds and exchanges
- Complex Problem-solving
Certification
CNA and GNA March 2008
Hobbies
Spending time with friends and family.
Going on vacation.
Reading
Being creative and do crafts.
Additional Information
I was a troop leader and co-leader for my daughters girl scout troop. I did that from her being a daisy to cadet. 13 years.
I've also helped watch a cerebral palsy gentleman for over 25 years.
My grandmother's baby sister was down syndrome so I have patience with that as well for over 40 years. She live with us for since I was eight years old.
Timeline
Cashier
Costco
12.1999 - 12.2006
High School Diploma - General Studies
Lake Braddock Secondary High School
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