Megan Doren
Rockford,IL
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Rockford Liquidation Warehouse
Rockford, IL
09.2024 - Current
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized store by returning merchandise to proper areas and restocked displays.
- Provided customer service support for inquiries, complaints, and returns.
Medical Assistant
Rockford Pain Center
Rockford, IL
10.2023 - 09.2024
- Collected samples from patients for laboratory testing purposes.
- Provided assistance to medical staff in performing minor surgical procedures.
- Administered injections, medications and treatments as directed by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared treatment rooms for patient examinations.
Water Spider
Amazon
Rockford, IL
03.2022 - 04.2023
- Inspected incoming shipments for damage or defects.
- Loaded boxes onto pallets and shrink-wrapped them for shipment.
- Organized packages according to size, weight, and shipping requirements.
- Labeled items with identifying information before placing them into storage bins.
- Maintained accurate records of all materials handled and shipped out.
- Provided support to other departments as needed.
- Utilized RF scanners to track orders throughout the facility.
- Unloaded boxes from trucks using hand trucks, forklifts, or other equipment.
- Operated a variety of machinery such as conveyor belts and carton sealers.
- Maintained a clean work area by sweeping floors and wiping down surfaces.
- Followed established procedures for loading and unloading freight containers.
- Sorted, stacked and moved pallets using pallet jack and forklift.
Sandwich Artist
SUBWAY®Restaurants
Rockford, IL
04.2018 - 08.2019
- Ensured all menu items were prepared in accordance with health and safety standards.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Operated cash registers to process payments from customers.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Maintained cleanliness of work area throughout shift.
- Organized inventory for efficient restocking of products.
- Replenished condiments and other supplies at front counter areas.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
Education
Some College (No Degree) - Certified Nursing Assistant
Rock Valley College
Rockford, IL12-2023
Associates of Medical Assistant - Medical Assistant
Rockford Career College
Rockford, IL11-2021
High School Diploma -
Thomas Jefferson High School
Rockford, IL05-2016
Skills
- Clear communication
- Customer assistance
- Decision making aptitude
- Reliability and punctuality
- Time management skills
- Complex Problem-solving
- Written and verbal communication
- Patience and empathy
- Cleaning and sanitizing
- Merchandise restocking
- Patient-focused care
- Maintaining confidentiality
- Professionalism and ethics
- Monitoring patient progress
- Sterilization techniques
- Clinical documentation
- Vital sign monitors
Languages
English
Professional
Certification
- Registered Medical Assistant
- Certified Nursing Assistant
References
References available upon request.
Timeline
Cashier
Rockford Liquidation Warehouse
09.2024 - Current
Medical Assistant
Rockford Pain Center
10.2023 - 09.2024
Water Spider
Amazon
03.2022 - 04.2023
Sandwich Artist
SUBWAY®Restaurants
04.2018 - 08.2019
Some College (No Degree) - Certified Nursing Assistant
Rock Valley College
Associates of Medical Assistant - Medical Assistant
Rockford Career College
High School Diploma -
Thomas Jefferson High School
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