Megan Mellett
Deerfield,NH
Summary
Accomplished Food Service Supervisor with a proven track record at Dairy Queen Grill & Chill, enhancing dining experiences and boosting staff morale. Expert in food safety compliance and staff leadership, demonstrated through effective team training and operational improvements. Achieved significant waste reduction and improved customer satisfaction through meticulous attention to detail and superior customer service skills.
Overview
11
11
years of professional experience
Work History
Food Service Supervisor
Dairy Queen Grill & Chill
Olympia, WA
04.2013 - 03.2024
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Oversaw training of more than 40 team members.
Cake Decorator
Albertsons
Olympia, WA
02.2022 - 05.2022
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Education
GED -
River Ridge High School
Lacey, WA06.2007
Skills
- Staff Supervision
- Kitchen staff coordination
- Staff Leadership
- Food Preparation
- Schedule Management
- Food Safety Compliance
- Waste Reduction
- Employee Development
- Sanitation Standards
- Allergy awareness
- Portion Control
- Customer Service
- Quality Control
- Staff Motivation
- Health Inspections
- Food Safety
- Cash Handling
- Critical Thinking
- Worker Training
- Point of Sale POS Software
- Orientation and Onboarding
Timeline
Cake Decorator
Albertsons
02.2022 - 05.2022
Food Service Supervisor
Dairy Queen Grill & Chill
04.2013 - 03.2024
GED -
River Ridge High School