Megan Mitchell
Lubbock
Overview
5
5
years of professional experience
Work History
Customer Experience Representative
Carpet Tech
Lubbock, TX
05.2024 - Current
- Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
- Processed customer's needs efficiently using company software, ensuring accuracy in transactions.
- Collaborated with team members to streamline service procedures, improving overall customer experience.
- Educated customers on product features, benefits, and maintenance for optimal usage satisfaction.
- Engaged in regular training sessions to stay updated on product knowledge and customer service techniques.
- Maintained a positive demeanor while managing high-volume calls during peak hours, ensuring consistent support quality.
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Oversee rug department. Keeping track of timeline on the status of rugs we have at the time, as well as send updates to customers and schedule delivery/ pick up times.
Teller
Prosperity Bank
Lubb
10.2023 - 05.2024
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries, maintaining high satisfaction levels through effective communication.
- Balanced cash drawer daily, ensuring accuracy and compliance with bank policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Bartender
Blue Light Live
Lubbock, TX
04.2021 - 10.2023
- Crafted and served beverages in high-volume bar environment.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Engaged with customers to provide exceptional service and create a welcoming atmosphere.
- Developed knowledge of drink recipes and menu items to enhance customer experience.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Bachelor of Science - Public Relations
Texas Tech University
Lubbock, TexasSkills
- Communication
- Organization
- Adaptability
- Phone etiquette
- Optimistic
- Time management
- Loyalty
- Understanding customer needs
- Active listening
Timeline
Customer Experience Representative
Carpet Tech
05.2024 - Current
Teller
Prosperity Bank
10.2023 - 05.2024
Bartender
Blue Light Live
04.2021 - 10.2023
Bachelor of Science - Public Relations
Texas Tech University