- Enjoy participating in weight lifting for overall physical and mental well-being
- Offering time and support to shelters for animals
- I enjoy helping others and giving back to the community
- Gym Workouts
- DIY and Home Improvement
- I like working with my hands and fixing things
- Horseback Riding
- Music
- Auto Repair/Restoration
- Playing Sports
- Woodworking
- Baking
- Photography
- I participate in a variety of outdoor recreational activities
- Animal Care
Megan Monson
Ozark,AR
Summary
Enthusiastic customer service representative skilled in complex problem-solving and product knowledge. Adept at addressing customer inquiries and complaints while maintaining a high standard of service.
Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in customer service and communications role.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Love's Travel Stops & Country Stores Inc.
Ozark, AR
08.2025 - Current
- Processed transactions quickly using POS systems, maintaining accuracy.
- Maintained cleanliness and organization of store displays to enhance customer experience.
- Collaborated with team members to optimize operational workflows during peak hours.
- Handled inventory management tasks, ensuring product availability and stock accuracy.
- Trained new associates on customer service protocols and company policies.
- Contributed to a positive work environment through effective communication and teamwork.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Equipment Operator/Groundmen/Customer Service Representative
Ozark Arborist
Ozark, AR
05.2023 - Current
- Operated heavy machinery to execute tree removal and maintenance tasks efficiently.
- Conducted routine inspections and maintenance on equipment, ensuring optimal performance and safety compliance.
- Collaborated with team members to develop effective work plans for landscaping projects.
- Trained new operators on safety protocols and equipment handling procedures.
- Managed daily operations, coordinating schedules and resource allocation for multiple projects.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Drove vehicles to and from work sites and maintained clean driving record.
Hostess/Waitress/Cashier
Weiderkeher Wine Cellar & Weinkeller Resturant
Altus, AR
03.2024 - 02.2026
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system, optimizing table assignments for efficiency.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on hospitality standards and procedures.
- Collaborated with kitchen and waitstaff to ensure seamless service flow.
- Handled guest inquiries and resolved issues to maintain satisfaction levels.
- Monitored dining environment, adjusting ambience for comfort and enjoyment.
- Coordinated special events, ensuring all details met guest expectations.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Ozark High School
Ozark, ARSkills
- Customer service
- Team collaboration
- Product knowledge
- Complex Problem-solving
- Guest services
- Complaint handling
- Stock replenishment
- POS system operation
- Product and service solutions
- Quality assurance
- Excellent written and oral communication
- Cash handling
Accomplishments
- Received a bronze award by effectively helping with maintaining a clean workplace environment.
- Achieved a Heart of Business award by consistently maintaining a good workplace environment as well as being an exceptional team member.
Interests
Timeline
Customer Service Associate
Love's Travel Stops & Country Stores Inc.
08.2025 - Current
Hostess/Waitress/Cashier
Weiderkeher Wine Cellar & Weinkeller Resturant
03.2024 - 02.2026
Equipment Operator/Groundmen/Customer Service Representative
Ozark Arborist
05.2023 - Current
High School Diploma -
Ozark High School