Megan Nerie
Chicago,IL
Summary
Dynamic and results-driven professional with extensive experience in customer service and staff training at Walgreens. Proven ability to enhance workflow efficiency and resolve customer complaints, fostering loyalty. Skilled in POS systems and committed to maintaining high standards of integrity and teamwork. Recognized for implementing improvements that elevate overall service quality.
Overview
12
12
years of professional experience
Work History
Cashier
Dollar Tree
Chicago, IL
09.2025 - Current
- Collaborated with team members to streamline service during peak hours, improving workflow efficiency.
- Monitored inventory levels and initiated restocking activities to maintain product availability.
- Trained new staff on operational procedures and customer service best practices, enhancing team performance.
- Resolved customer complaints promptly, contributing to overall satisfaction and loyalty initiatives.
Pharmacy Technician Trainee
Walgreens
Chicago, IL
02.2025 - 07.2025
- Assisted in managing pharmacy inventory and ensuring accurate stock levels.
- Supported pharmacists in filling prescriptions and verifying medication accuracy.
- Greeted customers, providing exceptional service and addressing inquiries effectively.
- Maintained cleanliness and organization of the pharmacy workspace for efficiency.
Supervisor
Marianos
Chicago, IL
03.2022 - 07.2025
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and skill development.
- Implemented workflow improvements that streamlined processes and reduced operational delays.
- Monitored inventory levels and coordinated restocking to maintain supply efficiency.
- Conducted performance evaluations to identify areas for team improvement and training needs.
Cashier
Dollar Tree
Chicago, IL
02.2020 - 03.2022
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawers and balanced daily sales reports.
- Assisted in training new staff on operational procedures and customer service standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Stocker
Dollar Tree
Chicago, IL
03.2020 - 2022
- Stocked shelves efficiently to ensure product availability and optimize customer experience.
- Organized merchandise displays to enhance store layout and attract customer attention.
- Assisted in inventory management by conducting regular stock checks and restocking items as needed.
- Collaborated with team members to maintain cleanliness and organization of storage areas.
Cashier
Dunkin' Donuts
Chicago, IL
01.2014 - 02.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service area to enhance customer experience.
- Assisted customers with product selections and inquiries, fostering positive interactions.
- Handled cash management responsibilities, ensuring accurate till balance at shift end.
Team Lead
Dunkin' Donuts
Chicago, IL
01.2014 - 02.2020
- Supervised daily operations, ensuring team adherence to quality and service standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented workflow improvements that enhanced efficiency during peak hours.
- Monitored inventory levels, coordinating with suppliers for timely restocking of products.
- Resolved customer complaints swiftly, improving overall satisfaction ratings.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
GED -
Malcolm X
Chicago, IL07.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Staff training
- POS systems
Languages
Spanish
Limited Working
Timeline
Cashier
Dollar Tree
09.2025 - Current
Pharmacy Technician Trainee
Walgreens
02.2025 - 07.2025
Supervisor
Marianos
03.2022 - 07.2025
Stocker
Dollar Tree
03.2020 - 2022
Cashier
Dollar Tree
02.2020 - 03.2022
Cashier
Dunkin' Donuts
01.2014 - 02.2020
Team Lead
Dunkin' Donuts
01.2014 - 02.2020
GED -
Malcolm X