CRM
Megan Nixon
Furlong,PA
Summary
Focused customer relations professional of 8 years,skilled in lead generation, customer relationship development and sales. Accomplished in providing prompt and efficient support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Works independently with minimal supervision and strong work ethic.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Property Manager
Berkshire Residential Investments
City Of Los Angeles, CA
11.2020 - 09.2022
- Completed audits, resident accounting, and delinquency to ensure property (217 units) was maintained in accordance with yearly budget
- Reduced budget expenses by 10% over 3 quarter and maintained zero dollar delinquency.
- 97% score in yearly resident satisfaction survey
- Received award for Assistant Property Manager of the Year Award for 2021.
Leasing Consultant
Berkshire Residential Investments
Los Angeles, CA
01.2020 - 11.2020
- Focused on Managing and Maintaining property and residents (217 units) through leasing vacant units and resident retention
- Kept constant flow of new leads through strong email and phone call follow up.
- Regularly exceeded monthly lease quotas by upwards of 20%.
Personal Shopper
Bloomingdale's
Willow Grove, PA
11.2018 - 01.2020
- Created valuable and loyal customer base through providing expert advice and following up with phone and chat requests.
- Assisted clients in their homes with closet organization and outfit coordination.
- Obtained Rookie of the year award for 2019 for exceeding all categories of sales metrics.
- Built and maintained virtual online store to provide customers a personalized way to shop, connect, and track latest trends.
Sales Manager
Victoria's Secret
Warminster, PA
03.2017 - 11.2018
- Managed 3 million dollar store through daily operations, including marketing , financial management, employee training, and career mentoring.
- Achieved sales manager title after 4 months of being sales lead.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales specialist reach targets.
Tier 2 Customer Service Representative
Uber Technologies
Culver City, CA
02.2016 - 02.2017
- Resolved diverse range of technical issues across multiple systems and applications for for Uber drivers and customers across various time zones.
- Answered customer telephone calls and chats promptly to avoid on-hold wait times.
- Moved from Tier 1 Representative to Tier 2 in 4 months.
- Received customer obsessed award for high quality customer service.
Education
High School Diploma -
Central Bucks High School
Doylestown, PA 08.2011 - 05.2013
Communication, business
Penn State University
State College, PA 08.2013 - 09.2017
Skills
Telephone and email etiquette
Administrative support
Database Management
Customer service-focused
Sales expertise
Account management
Multi-line phone talent
Technical Support
Software
Salesforce
Excel
Word
Interests
Spending time with family, nature, and Tedtalks
Timeline
Assistant Property Manager
Berkshire Residential Investments
11.2020 - 09.2022
Leasing Consultant
Berkshire Residential Investments
01.2020 - 11.2020
Personal Shopper
Bloomingdale's
11.2018 - 01.2020
Sales Manager
Victoria's Secret
03.2017 - 11.2018
Tier 2 Customer Service Representative
Uber Technologies
02.2016 - 02.2017
Communication, business
Penn State University
08.2013 - 09.2017
High School Diploma -
Central Bucks High School
08.2011 - 05.2013